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Digital Solutions Specialist Job Opening In Auckland – Now Hiring Kiwirail


Job description

Overview
Digital Solutions Specialist – Position Description
Configure and enhance Microsoft Dynamics 365 tools
Vision, strong communication and listening skills
Permanent, Auckland, Wellington or Christchurch based
About us
At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly.
Our mission, Stronger Connections, Better New Zealand, highlights our dedication to sustainability and community well-being.
Our people make KiwiRail exceptional.
By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best.
If you're passionate about innovation and safety, we'd love to welcome you aboard.
About the role
This role, within KiwiRail's Customer Value team, supports Customer and Growth as well as KiwiRail's clients by delivering digital solutions that enhance engagement and drive growth.
This role works closely with the Product Owner Lead to configure and enhance Microsoft Dynamics 365 tools—including Customer Service, Sales, and Opportunities modules—while applying AI and creative thinking to develop innovative, scalable solutions that meet evolving customer needs.
Success in this role requires vision, strong communication and listening skills, and the ability to navigate complex organizational dynamics while fostering a culture of innovation.
Be proficient in multi modal communication, demonstrate a high-level skill of visual and verbal reasoning and adept at processing and communicating complex information through both verbal and visual channels.
Within the area of responsibility, this role is required to:
Actively work with the Product Lead to shape the roadmap through direct engagement with customers, sales teams, and delivery teams
Act as a conduit between users and the product team by capturing user feedback to inform product improvements
Support and where required train users to drive the success adoption of products
Participate in workshops, discovery sessions, and customer interviews to validate product direction and uncover opportunities
Translate customer and business needs into detailed user stories
Prepare visually engaging presentations to help drive initiatives
Develop and maintain key processes that support customer success
Actively participate in sprint planning, stand-ups, and retrospectives
Test and validate product features, ensuring readiness for release and alignment with customer expectations
Participate in initiatives that modernise and replace legacy systems and manual processes
Monitor product performance using KPIs, analytics, and customer feedback
Use insights to drive iterative improvements and inform future product direction
Contribute to the broader product management community and share delivery learnings and best practices
Support cross-functional collaboration to ensure alignment and delivery excellence
What (skills) you will bring
Knowledge and experience
You are skilled in SQL, Power Automate, Power BI and ideally proficient in Dynamics 365
You have experience in customer facing digital solutions
You have 1 to 2 years' experience
Ways of working / Work-related qualities
You make good decisions and are politically aware
You can work collaboratively
You're flexible and practical
What's in it for you
Competitive salary plus 4% employer KiwiSaver contribution
25 annual leave days
Professional development opportunities to help you grow and succeed
Access to NZ Rail Staff Welfare Trust benefits, including holiday homes, medical support and discounted travel
Be part of a diverse and inclusive workplace dedicated to innovation, sustainability and community impact
Ready to Make a Difference?
Ra aukati | Applications close: 2 October 2025
#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Unlock Your Digital Solutions Potential: Insight & Career Growth Guide


Real-time Digital Solutions Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Digital Solutions in Auckland, New Zealand, highlighting market share and opportunities for professionals in Digital Solutions roles.

2311 Jobs in New Zealand
2311
337 Jobs in Auckland
337
Download Digital Solutions Jobs Trends in Auckland and New Zealand

Are You Looking for Digital Solutions Specialist Job?

Great news! is currently hiring and seeking a Digital Solutions Specialist to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Kiwirail adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Digital Solutions Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Digital Solutions Specialist?

Key qualifications for Digital Solutions Specialist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Digital Solutions Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Digital Solutions Specialist Job Success

Kiwirail interview tips for Digital Solutions Specialist

Here are some tips to help you prepare for and ace your Digital Solutions Specialist job interview:

Before the Interview:

Research: Learn about the Kiwirail's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Digital Solutions Specialist interview at Kiwirail, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Kiwirail's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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