• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
New Zealand Jobs Expertini

Digital Banking Specialist - Client Services Job Opening In Wellington – Now Hiring Westpac New Zealand


Job description

Digital Banking Specialist – Client Services

2 days ago – Be among the first 25 applicants.

Get AI‑powered advice on this job and more exclusive features.

Location: Auckland Britomart or Wellington Hapori Pōneke

Standard working hours

Are you someone who thrives in fast‑paced environments, thinks on your feet, and genuinely enjoys helping customers?

We’re looking for confident, tech‑savvy individuals who aren’t afraid of the phone and are passionate about guiding customers through digital banking solutions.

Mō te tūranga | About the Role

  • Provide exceptional technical and administrative support for user and payment queries.

  • Confidently assist customers via phone and email, using strong communication and problem‑solving skills.

  • Think quickly and act professionally to resolve issues and provide solutions.

  • Help customers understand and navigate digital banking platforms.

  • Liaise with third‑party providers to ensure timely and lasting resolutions.

  • Maintain a strong working knowledge of banking products and services.

Nā tāu rourou | What will you bring?

  • Contact centre or helpdesk experience.

  • Proven customer service skills in a professional setting.

  • Excellent communication, attention to detail, and time management.

  • Confidence in learning new digital platforms and navigating technology.

  • A proactive mindset and ability to think on your feet.

  • Knowledge of Westpac’s two‑to‑sign digital banking platforms (Corporate Online, Business Online, Westpac One for Business) is a plus.

  • General banking experience and experience working with business or corporate clients is desirable.

We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities.

Your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications Close: 28 October 2025

#J-18808-Ljbffr

Required Skill Profession

Customer Service


  • Job Details

Related Jobs

Westpac New Zealand Limited hiring Digital Banking Specialist - Client Services Job in Auckland, Auckland, New-Zealand
Westpac New Zealand Limited
Auckland, Auckland, New-Zealand
Westpac New Zealand hiring Digital Banking Specialist - Client Services Job in Auckland, Auckland, New-Zealand
Westpac New Zealand
Auckland, Auckland, New-Zealand
Westpac New Zealand Limited hiring Digital Banking Specialist - Client Services Job in Auckland, Auckland, New-Zealand
Westpac New Zealand Limited
Auckland, Auckland, New-Zealand
Westpac New Zealand hiring Digital Banking Specialist - Client Services Job in Wellington, Wellington, New-Zealand
Westpac New Zealand
Wellington, Wellington, New-Zealand
Rabobank New Zealand hiring Client Services Specialist Job in Auckland, Auckland, New-Zealand
Rabobank New Zealand
Auckland, Auckland, New-Zealand
Rabobank New Zealand hiring Client Services Specialist Job in Wellington, Wellington, New-Zealand
Rabobank New Zealand
Wellington, Wellington, New-Zealand
Property Compliance New Zealand Pty hiring Banking & Financial Services Job in WorkFromHome, Auckland, New-Zealand
Property Compliance New Zealand Pty
WorkFromHome, Auckland, New-Zealand
ASB Bank hiring Business Banking Specialist Job in Auckland, Auckland, New-Zealand
ASB Bank
Auckland, Auckland, New-Zealand
Westpac New Zealand hiring Banking Specialist - Morrinsville Job in Morrinsville, Waikato, New-Zealand
Westpac New Zealand
Morrinsville, Waikato, New-Zealand
ASB Bank hiring Business Banking Specialist Job in Christchurch, Canterbury, New-Zealand
ASB Bank
Christchurch, Canterbury, New-Zealand
Westpac New Zealand Limited hiring Banking Specialist - Warkworth Job in Warkworth, Auckland, New-Zealand
Westpac New Zealand Limited
Warkworth, Auckland, New-Zealand
Westpac New Zealand Limited hiring Banking Specialist - Morrinsville Job in Morrinsville, Waikato, New-Zealand
Westpac New Zealand Limited
Morrinsville, Waikato, New-Zealand
Asb Bank hiring Business Banking Specialist Job in Christchurch, Canterbury, New-Zealand
Asb Bank
Christchurch, Canterbury, New-Zealand
Asb Bank hiring Business Banking Specialist Job in Auckland, Auckland, New-Zealand
Asb Bank
Auckland, Auckland, New-Zealand
Asb Bank hiring Business Banking Specialist Job in Christchurch, Canterbury, New-Zealand
Asb Bank
Christchurch, Canterbury, New-Zealand
Westpac New Zealand Limited hiring Banking Specialist - Warkworth Job in Auckland, Auckland, New-Zealand
Westpac New Zealand Limited
Auckland, Auckland, New-Zealand
Westpac hiring Banking Specialist - Warkworth Job in Auckland, Auckland, New-Zealand
Westpac
Auckland, Auckland, New-Zealand
Westpac New Zealand Limited hiring Banking Specialist - Morrinsville Job in Waikato, Auckland, New-Zealand
Westpac New Zealand Limited
Waikato, Auckland, New-Zealand
Asb Bank hiring Business Banking Specialist Job in Auckland, Auckland, New-Zealand
Asb Bank
Auckland, Auckland, New-Zealand
Westpac New Zealand hiring Solutions Architect - Banking Services Job in Wellington, Wellington, New-Zealand
Westpac New Zealand
Wellington, Wellington, New-Zealand
Westpac New Zealand hiring Solutions Architect - Banking Services Job in Auckland, Auckland, New-Zealand
Westpac New Zealand
Auckland, Auckland, New-Zealand
Westpac New Zealand hiring Solutions Architect - Banking Services Job in Wellington, Wellington, New-Zealand
Westpac New Zealand
Wellington, Wellington, New-Zealand
Venture Smarter hiring Client Services Officer Job in Hastings, Hawke's Bay Region, New Zealand
Venture Smarter
Hastings, Hawke's Bay Region, New Zealand
Findex hiring Client Services Manager Job in Auckland, Auckland, New-Zealand
Findex
Auckland, Auckland, New-Zealand
Top Growing Enterprises Limited hiring Client Services Manager Job in Western Bay Of Plenty, Bay of Plenty, New-Zealand
Top Growing Enterprises Limited
Western Bay Of Plenty, Bay of Plenty, New-Zealand
Iqbal Badesha and Sons Limited hiring Client Services Manager Job in Tauranga, Bay of Plenty, New-Zealand
Iqbal Badesha and Sons Limited
Tauranga, Bay of Plenty, New-Zealand
KS Horticulture Limited hiring Client Services Manager Job in Western Bay Of Plenty, Bay of Plenty, New-Zealand
KS Horticulture Limited
Western Bay Of Plenty, Bay of Plenty, New-Zealand
Growing staff horticulture limited hiring Client Services Manager Job in Western Bay Of Plenty, Bay of Plenty, New-Zealand
Growing staff horticulture limited
Western Bay Of Plenty, Bay of Plenty, New-Zealand
Tyler Wren hiring Client Services Manager Job in WorkFromHome, Auckland, New-Zealand
Tyler Wren
WorkFromHome, Auckland, New-Zealand
Robert Walters hiring Client Services Director Job in Auckland, Auckland, New-Zealand
Robert Walters
Auckland, Auckland, New-Zealand
Werk Agency hiring Client Services Director Job in Auckland, Auckland, New-Zealand
Werk Agency
Auckland, Auckland, New-Zealand
Findex hiring Client Services Officer Job in WorkFromHome, Tasman, New-Zealand
Findex
WorkFromHome, Tasman, New-Zealand

Unlock Your Digital Banking Potential: Insight & Career Growth Guide


Real-time Digital Banking Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Digital Banking in Wellington, New Zealand, highlighting market share and opportunities for professionals in Digital Banking roles.

1900 Jobs in New Zealand
1900
104 Jobs in Wellington
104
Download Digital Banking Jobs Trends in Wellington and New Zealand

Are You Looking for Digital Banking Specialist Client Services Job?

Great news! is currently hiring and seeking a Digital Banking Specialist Client Services to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Westpac New Zealand adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Digital Banking Specialist Client Services Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Wellington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Digital Banking Specialist Client Services?

Key qualifications for Digital Banking Specialist Client Services typically include Customer Service and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Digital Banking Specialist Client Services?

To improve your chances of getting hired for Digital Banking Specialist Client Services, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Digital Banking Specialist Client Services Job Success

Westpac New Zealand interview tips for Digital Banking Specialist   Client Services

Here are some tips to help you prepare for and ace your Digital Banking Specialist Client Services job interview:

Before the Interview:

Research: Learn about the Westpac New Zealand's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Digital Banking Specialist Client Services interview at Westpac New Zealand, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Westpac New Zealand's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Digital Banking Specialist Client Services Positions

Setting up job alerts for Digital Banking Specialist Client Services is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!