CVU Scheduler / Administration Clerk

Cardiovascular Unit Scheduler / Administration Clerk
Cardiology Service North Shore Hospital
Permanent, Full Time (1.0 FTE 80 hours per fortnight)
Health New Zealand | Te Whatu Ora Waitematā District
About the Role
We are seeking a highly organised and motivated administration professional to join our dedicated team in the Cardiology Procedure Administration, North Shore Hospital.
This full-time position combines responsibilities of patient scheduling for cardiovascular procedures with general administrative support for the Cardiology Service.

You will play a key role in ensuring our patients receive an excellent experience throughout their journey in the Waitematā healthcare system.
You will work closely with our clinical and nursing teams, contributing to the smooth and efficient operation of the ward and procedure unit.
To view the position description, please click here.


Key Responsibilities
In this dual role, you will:
Schedule and coordinate patients for Cardiovascular Unit procedures.Accurately enter and update patient information using the hospitals iPMs system and other electronic systems.Manage telephone calls, emails, and front-desk enquiries from patients, families, and external providers.Direct enquiries to the appropriate team members and provide courteous, professional assistance.Process paperwork and electronic documentation accurately and promptly.Arrange ordering of supplies and maintain office inventory.Provide ad hoc clerical and reception support as required.Ensure all administrative processes support excellent patient care and service delivery.About You
To be successful in this role, you will bring:
Previous administration and booking/scheduling experience (ideally in the health or surgical sector).Excellent computer literacy and confidence learning new systems.Outstanding organisation skills with high attention to detail and accuracy.Strong communication and interpersonal skills, with the ability to provide compassionate and effective customer (patient) service.Resilience, adaptability, and the ability to work both independently and as part of a multidisciplinary team.Flexibility to pick up shifts when required, including occasional after-hours work.What We Offer
A supportive and collaborative team environment.Opportunities to further develop your administrative and technical skills.The chance to contribute to improving the healthcare experience for patients and families in our community.About Us
Cardiology is a dynamic and expanding service within Health New Zealand | Te Whatu Ora Waitematā District, where our administration team plays an integral role in supporting the clinical workforce and enhancing the patient experience.
Health New Zealand | Te Whatu Ora is grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

We embrace diversity and welcome applications from Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply, please submit your application through our online careers portal https://careers.tewhatuora.govt.nz/ (enter reference number WDHB20467).

If you have any questions about the role, please contact Sarah Kneller Recruitment Consultant via sarah.kneller@tewhatuora.govt.nz.
We will review applications as received and may proceed with the recruitment process before the closing date of this advert.