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Urgent! Customer Transformation - Manager Job Opening In Wellington – Now Hiring PwC

Customer Transformation Manager



Job description

Description

& Summary

Kia ora,

At PwC, our purpose is clear: to build trust in society and solve important problems.

Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong.

Here, you’ll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter.

This is a place to keep growing.

You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.

Ngā Kōrero mo tēnei tūranga / About the role

Join our Customer Transformation team in Pōneke/Wellington as an experienced Manager and help clients transform the way they work and engage with their customers.

You’ll bring your leadership and transformation expertise to guide talented teams, connect strategy with technology, and drive innovation, productivity, and sustainable growth.

  • Lead client engagements to define business requirements and translate them into effective Salesforce solutions.
  • Mentor and support team members, contributing to capability growth across the Customer Transformation and Salesforce practices.
  • Bridge the gap between technical teams and business stakeholders, ensuring alignment across solution design, process improvement, and implementation.
  • Conduct functional design workshops, map current and future-state processes.
  • Apply systems thinking and customer-centered design principles to improve service experiences and operational performance.
  • Collaborate with cross-functional teams — including designers, developers, and transformation leads — to deliver impactful outcomes.
  • Ngā pūkengakei a koe / Skills and experience

  • Tertiary qualifications in Computer Science, Engineering or related.

    Salesforce and other Salesforce ecosystem partner certifications are desirable.
  • Over 5 years of large-scaleSalesforce delivery experience in a Professional Services environment.
  • Demonstrated team leadership and people management experience, including coaching, mentoring, and supporting multidisciplinary teams to deliver successful outcomes.
  • Proficient in agile methodologies and deliverymanagement tools such as Jira and Confluence.
  • Excellent problem-solving, analytical, and communication skills; adept at explaining technical concepts clearly to clients and colleagues with a focus on continuous improvement.
  • Strong client relationship-building abilities; comfortable engaging with senior client stakeholders while maintaining a customer-friendly approach.
  • Ngā āhuatangahirahira o te mahi ki PwC / Highlights of working at PwC NZ

  • Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
  • Reputation - PwC is known for shaping tomorrow.

    Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
  • Wellbeing - Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies)
  • Flexibility - Flexible working; supportive coaching culture
  • Time off - Purchase up to two extra weeks’ annual leave; two recognition days provided each year; annual summer shutdown period
  • Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave
  • Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
  • Mo te aha tāu e tatari ana?

    / What are you waiting for?

    Hit Apply now.

    To learn how you can grow and shine in your career at PwC, visit our careers site at .

    Grow here.

    Go further.

    Travel Requirements

    Up to 20%

    Available for Work Visa Sponsorship?

    No

    Job Posting End Date



    Required Skill Profession

    Operations Specialties Managers



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      Unlock Your Customer Transformation Potential: Insight & Career Growth Guide


    • Real-time Customer Transformation Jobs Trends in Wellington, New Zealand (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Transformation in Wellington, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2273 jobs in New Zealand and 168 jobs in Wellington. This comprehensive analysis highlights market share and opportunities for professionals in Customer Transformation roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Customer Transformation Manager Job?

      Great news! is currently hiring and seeking a Customer Transformation Manager to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PwC adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying New Zealand laws and regulations
    • What Is the Average Salary Range for Customer Transformation Manager Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Wellington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Customer Transformation Manager?

      Key qualifications for Customer Transformation Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Customer Transformation Manager Job Success
      PwC interview tips for Customer Transformation   Manager

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the PwC's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Transformation Manager interview at PwC, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PwC's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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