Register Login

  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Get Resume Score
New Zealand Jobs Expertini

Customer Transformation - Director Job Opening In Auckland – Now Hiring PwC

Customer Transformation Director

    New Zealand Jobs Expertini Expertini › New Zealand › Jobs › Auckland › Advertising, Marketing, Promotions, Public Relations, And Sales Managers › Customer Transformation Director

Job description

Description

& SummaryAt PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives.

These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting.

You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.

Kia ora, 

At PwC, our purpose is clear: to build trust in society and solve important problems.

Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong.

Here, you’ll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter.

Ngā Kōrero mo tēnei tūranga / About the role 

Join New Zealand’s leading customer transformation practice, partnering with top-tier clients on projects that create real impact.

We’re seeking a Director to join our Customer Transformation team; a strategic leader who will shape and expand PwC’s marketing technology (MarTech) and customer strategy capability.

In this role, you’ll define the intersection between marketing, data, and customer experience, connecting client challenges with innovative technology solutions.

You’ll gain exposure to diverse industries and strategic client work, while helping to shape PwC’s growing MarTech offering.

Work alongside a collaborative, senior team that values innovation, creativity, and fresh thinking in solving complex client problems.

Your day-to-day could include: 

  • Leading and growing PwC’s MarTech and customer strategy capability across Adobe, Salesforce, and related technologies.

  • Partnering with senior marketing leaders to identify opportunities and deliver impactful transformation programs.

  • Bridging marketing strategy, technology delivery, and customer outcomes to enhance PwC’s position as a market leader in customer transformation.

  • Overseeing and supporting cross-functional delivery teams, including Adobe and Salesforce specialists.

  • Engaging clients across large-scale, multi-channel campaigns and transformation projects.

  • Acting as a connector to link strategic client needs with PwC’s technical and consulting expertise.

    • Ngā pūkenga kei a koe / Skills and experience 

  • 8+ years' experience within agency, media, or consulting environments, managing large-scale transformation or marketing programs.

    Experience working within financial services is advantageous.

  • A deep understanding of front-office technology beyond CRM, including marketing automation, content management, and customer strategy.

  • Proven experience working with Adobe platforms (strongly preferred) and Salesforce (advantageous).

  • Ability to articulate the value of customer data and how to leverage insights to drive marketing effectiveness.

  • Comfortable operating at both strategic and delivery levels, from shaping briefs to overseeing execution.

  • Exposure to content management systems is a plus.

    • Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ 

  • Growth - Global network; leadership development; A.I. tools and training; formal learning pathways 

  • Reputation - PwC is known for shaping tomorrow.

    Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.

  • Wellbeing - Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies) 

  • Flexibility - Flexible working; supportive coaching culture 

  • Time off - Purchase up to two extra weeks’ annual leave; two recognition days provided each year; annual summer shutdown period 

  • Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave 

  • Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals.

    • Mo te aha tāu e tatari ana?

    / What are you waiting for?     

    Belong to a community of problem solvers where differences are embraced.

    We’ll empower you with technology, coaching, flexibility, and trust to make a meaningful difference.

    Learn more on our careers site at ; 

    Grow here.

    Go further.

    Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity.

    This role requires an independence review process.

    Travel Requirements

    Not Specified

    Available for Work Visa Sponsorship?

    No

    Job Posting End Date


    Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers


    • Job Details

    Unlock Your Customer Transformation Potential: Insight & Career Growth Guide


    Real-time Customer Transformation Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Transformation in Auckland, New Zealand, highlighting market share and opportunities for professionals in Customer Transformation roles.

    2273 Jobs in New Zealand
    2273
    553 Jobs in Auckland
    553
    Download Customer Transformation Jobs Trends in Auckland and New Zealand

    Are You Looking for Customer Transformation Director Job?

    Great news! is currently hiring and seeking a Customer Transformation Director to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PwC adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying New Zealand laws and regulations

    What Is the Average Salary Range for Customer Transformation Director Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Transformation Director?

    Key qualifications for Customer Transformation Director typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Customer Transformation Director?

    To improve your chances of getting hired for Customer Transformation Director, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Customer Transformation Director Job Success

    PwC interview tips for Customer Transformation Director

    Here are some tips to help you prepare for and ace your Customer Transformation Director job interview:

    Before the Interview:

    Research: Learn about the PwC's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Transformation Director interview at PwC, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PwC's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Customer Transformation Director Positions

    Setting up job alerts for Customer Transformation Director is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!