- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Support Specialist Team Lead.
Urgent! Customer Support Specialist - Team Lead Job Opening In Christchurch – Now Hiring Network For Learning (N4L)
Overview
Recruitment Partner at Network for Learning (N4L)
About Us
We are a crown owned technology company that provides faster, safer internet for Aotearoa New Zealand's schools and kura, with an aim to improve digital learning experiences and educational outcomes for all.
Since 2012 we have grown to support over 2,500 schools, operating one of the largest broadband networks in Aotearoa New Zealand, meeting the connectivity and cybersecurity needs of 900,000+ akonga and kaiako and accounting for nearly 25% of the country's daytime business internet traffic.
We're building tomorrow, together!
We believe in an inclusive approach that fosters collaboration with partners, customers, and each other for mutual success.
About the role
Help a great team deliver brilliant support to schools and kura across Aotearoa.
We're looking for a passionate people leader to lead and grow our dynamic Christchurch team of Customer Support Specialists, lift their capability, and ensure our customers feel looked after every day.
This is a leadership role first.
You will lead, coach and manage the team (including hiring, training and development, and daily operational routines), act as the senior technical mentor, and step in on complex issues or major incidents when it helps the team and customers.
You will be a key manager in our Christchurch office and an active member of the local leadership group, setting a positive tone and ensuring the office hums and connects people across teams and vendors.
Responsibilities
Lead, coach and grow a high-performing support team and create a positive, inclusive culture.
Own service quality, watch key metrics, protect SLAs, share simple, useful reports, and help with PIRs.
Be the escalation point for P1/P2 incidents—set roles and timelines, keep stakeholders updated, and close the loop.
Improve how we work.
Strengthen ticketing hygiene, and knowledge practices, establish effective triage and partner to improve ITSM/phone/CRM processes.
Help the team adopt new tools and services with clear training and communication.
Collaborate with key stakeholders across the business including Engineering team leads as well as vendors/LFCs when needed.
Lead Health, Safety & Wellbeing by integrating HS&W into routines, managing fatigue during incidents, and role-modelling safe practices.
Qualifications
Leadership experience in technical support/ICT ops/service delivery or customer success/customer-facing roles (min of 2 years with ITIL Foundation).
5+ years' proven experience in technical leadership or Customer Success, with a track record of hiring, coaching and performance management.
Experience in running day-to-day operations across in-office/remote/hybrid.
Clear, calm communication and great judgement under pressure.
Incident-savvy: you know how to run a tidy P1/P2: prioritise, communicate, and recover service.
Technical foundations in networking (routing/switching/Wi-Fi) and troubleshooting.
Palo Alto, Fortinet, Ruckus, Allied Telesis, and Cisco are a plus.
Knowledge of AD/Azure AD/Radius and email security (e.g., Proofpoint) is helpful.
Comfortable with modern support tools (ITSM/ticketing, CRM, IVR and remote support) and experienced producing clear service reporting.
Why work for N4L
If you're passionate about technology and want to use your skills to make a positive impact on education, have a look at what makes us great: /
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Computer and Network Security
Telephone Call Centers
Referrals increase your chances of interviewing at Network for Learning (N4L) by 2x
Get notified about new Customer Support Team Lead jobs in Christchurch, Canterbury, New Zealand.
We're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Christchurch, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Christchurch, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5871 jobs in New Zealand and 370 jobs in Christchurch. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Network For Learning (N4L) is currently hiring and seeking a Customer Support Specialist Team Lead to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Specialist Team Lead Jobs Christchurch.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Network For Learning (N4L) adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Specialist Team Lead Jobs New Zealand varies, but the pay scale is rated "Standard" in Christchurch. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Specialist Team Lead typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Support Specialist Team Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Specialist Team Lead interview at Network For Learning (N4L), research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Network For Learning (N4L)'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Customer Support Specialist Team Lead is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!