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Urgent! Customer Support Specialist - Fixed Term Full-Time - Auckland South Job Opening In Auckland – Now Hiring Thl
Customer Support Specialist - Fixed Term Full-time - Auckland SouthJoin Tourism Holdings Limited (thl)Tourism Holdings Limited (thl) is the world's leading provider of holiday vehicles for rent and sale, operating under various brands across Australia, New Zealand, the USA, and the UK.
Our brands include maui, Apollo, Britz, Cheapa Camper, Hippie, Mighty rentals, and more.
We also design motorhomes through Action Manufacturing and create digital products via thl Digital.Objective/Purpose:We are looking for a full-time, fixed term Customer Support Specialist on a 1-year contract to help provide high-quality, on-road customer support by resolving issues and concerns quickly and effectively.
Support the wider business in complaint resolution and process insurance claims using thl's electronic and manual systems.Responsibilities:Deliver exceptional service to customers, contributing to their unforgettable holiday experiencesResolve product or service issues by clarifying the problem, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolutionTailor solutions to balance customer and business requirementsBuild strong relationships with external suppliersMaintain knowledge of thl fleet and the geography of New ZealandComplete assigned tasks accurately, professionally, and promptlyHandle customer complaints positively and escalate appropriately when requiredAct as a Subject Matter Expert for branches and departments in complaint resolutionActively participate in the thl Health and Safety systemRepresent the company in alignment with thl's purpose, vision, and brand pillarsOther duties as required by your managerSkills and Attributes:Analytical skillsStrong communication and interpersonal skillsMulti-tasking and time managementLeadership and coaching abilitiesProblem-solving skillsReliability and adaptabilityProactiveness and continuous improvement mindsetExperience with Microsoft Office applications (D365, Outlook, Excel)Requirements:Relevant qualification in a related field is desirableExcellent customer service and interpersonal skillsExperience in managing written correspondence is desirableExperience with complaint resolution is essentialAbility to work under pressureReliable team player able to work collaborativelyWilling to work flexibly, including weekends and public holidays with prior noticeAvailable to work on a rotating roster over 7 days - 5 days on 2 days off between 7am - 9pm (hours can be extended over summer period with notice)Competitive wage and comprehensive company benefitsFlexible work environment that embraces travel and experiencesCareer progression opportunities within thlDiverse and inclusive team cultureFree use of Motorhome within 90 days of employmentReady to Join Our Team?
If you're an effective communicator with an enthusiastic, proactive attitude, and have the skills and experience listed above, we'd love to hear from you!
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5873 jobs in New Zealand and 1047 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Thl is currently hiring and seeking a Customer Support Specialist Fixed Term Full Time Auckland South to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Specialist Fixed Term Full Time Auckland South Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Thl adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Specialist Fixed Term Full Time Auckland South Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Specialist Fixed Term Full Time Auckland South typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Support Specialist Fixed Term Full Time Auckland South, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Specialist Fixed Term Full Time Auckland South interview at Thl, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Thl's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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