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Urgent! Customer Support Specialist Job Opening In Auckland – Now Hiring IDEXX
Are you looking for a new opportunity that will excite and challenge you everyday as well as helping people?
Well we have a role for you!!!!
This role will be part of our highly successful and growing Auckland Support Team to help us keep up with our growing ezyVet software customer base.
You'll support our global users on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimise their clinics business.
We're looking for driven individuals who have a problem solving mindset and have a knack for helping others.
No two days are the same! We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game.
Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers.
Within IDEXX, ezyVet is a part of the IDEXX Veterinary Software portfolio.
With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world.
Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it.
Patient data.
Client communications.
Business insights.
All at their fingertips.
But what is ezyVet you ask? ezyVet is a cloud based Veterinary Practice Management Software.
We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress.
We are a premium software product and part of IDEXX’s Veterinary offerings.
Pets and tech, it’s a winning combo!
Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.
A bit more about the role, you will:
Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software
Efficiently problem solve and manage tickets until resolution
Deliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers!
You'll learn to be a support specialist, trainer extraordinaire and even learn technical writing
So what are we looking for?
Epic communication skills.
You'll be answering lots of phone calls and supporting people all over the world!
Passion, empathy and resilience
Can-do attitude and willingness to be in the driver’s seat of your career
A passion for the tech or the veterinary industry
Maybe you have experience working with ezyVet in clinic, or just in clinic experience in general!
Ability to form part of our Support roster that will include weekends every 4-5 weeks
Be willing to join a shift pattern that consists of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance – We do our best to roster based on preference however having flexibility would be preferable
A thirst for helping businesses succeed - commerce, business and economics majors do well here as do vet nurses and animal health related backgrounds with a passion for technology.
More importantly, what you can expect from us?
Join a team with a diverse range of skills who support each other to achieve outcomes and have fun along the way! (Good banter is a must! As well as a like of dogs, we have a few dogs on our team too)
Structured onboarding, induction, ongoing training and transparent performance driven professional development
Great tech kit for both work and personal use
Great office space to collaborate - including a gym and roof top terrace!
Coffee + Fruit + Food Truck Friyay several times a month!
Dog friendly office
Fully subsidized Southern Cross Health insurance
Career pathways that will take you places if you are willing and able
Why IDEXX?
We’re proud of the work we do because our work matters.
An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you?
We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.
At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5873 jobs in New Zealand and 1047 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! IDEXX is currently hiring and seeking a Customer Support Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Specialist Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IDEXX adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Specialist Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Specialist typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Support Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Specialist interview at IDEXX, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the IDEXX's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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