• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
New Zealand Jobs Expertini

Customer Support Representative 25 Aug 2025 Closes 17 Oct 2025 Job Opening In Auckland – Now Hiring Officemax New Zealand


Job description

If you enjoy an inbound phone based role and take pride in the support you give to customers - then this role could be the right fit for you!
Support our customers across the motu & take pride in your customer serviceDo you have experience using Genesys Cloud and Salesforce?
Highbrook location, 5 minutes off a motorway access with free parking onsiteThe Role - Customer Service RepresentativeReporting to one of our Team Leads, you will be responsible for providing frontline inbound customer support for our customers.
From answering the customer queries, to problem solving, and upselling - there is a lot to do in this busy role, with each call giving you the variety you need!
To be successful in this role, you will be a natural problem solver with a calm and engaging communication style.
You will enjoy working with a variety of customers over the phone and via email, using our CRM Salesforce and the Genesys Cloud platform to keep accurate records of your calls.Finish each day knowing that you have helped a customer, make a difference to their day!
Your key responsibilities are:First point of contact for inbound customer service support, including issues resolution, add-on, up selling and order placementEnsure all customer order processing is in line with OfficeMax Customer Support quality guidelinesProvide customers with alternative product options should the existing stock item no longer be availableCollaborate with internal and external stakeholders to ensure timely resolution of customer/order issues and drive performance and customer satisfaction outcomesAdvise of, or escalate issues with customer satisfaction to the Customer Support Team Lead so these can be resolvedComplete customer support administrative tasks including keying orders, written communications with customersEnsure customer information and activity is up to date and updated in Salesforce CRMWhat you will bring:Previous call centre and/or customer services experience in a similar role or retail environment preferableCommitment to customer satisfactionEmpathetic and adaptable interpersonal skillsGood oral and written communication skillsDemonstrated problem solving abilityWorking knowledge of Microsoft Office Suite, Word, ExcelPrevious experience with Salesforce, Pronto and Genesys Cloud would be helpfulPeople and CultureDevelop your skills witha personalized development planFree parking onsiteGreat people!
A business you can be proud to work for!
Our brand is deceiving.
When you think OfficeMax, you think office and stationery products.
And sure, that is what we sell - but we are more solutions focused, more customer centric, and more about supporting and partnering with our customers and suppliers, than what you may assume.As a distributor and business partner to over 30,000 business customers across Aotearoa, our workplace solutions have to be vast - a near endless shopping aisle if you will.
Whether your customer is a scientific marine reserve or an advertising agency or a restaurant - every business across the motu has a need for one, if not all, of the solutions we provide.
Opportunities are endless and as a business, we are prepared to evolve.OfficeMax has built our brand on a reputation and delivery of service you can be proud to represent.
We are successfulbecause we are prepared to evolve, adapt, and learn, in order to provide a true partnership - whether it be with our customers and communities, or suppliers and business partners, or most importantly with our people.We have a focus on growth - for our people, our solutions, and our customers.
Our aim is to support the growth of your capabilities by providing learning opportunities that allow you to take accountability for your career direction.Not only are we people focused, but we are hugely passionate about being accountable for our sustainability footprint and our support to Barnardos **** What's Up line, Aotearoa New Zealand's only helpline for children and teenagers.
We are also proud to be Government partners of the Ikura project, where we provide free period products to education providers across the country.By joining OfficeMax, you are choosing a business that prioritises diversity of culture and thought.
You will bring your growth mind-set, a lens of curiosity and enjoy the challenge of constant evolution.
No one day is the same!
- haere mai, come join us!
Reference # *****Location(s) AucklandExpertise Administration, Customer Services, Data EntryCan't find what you are looking for?
Submit an Expression of Interest (EOI), and we will be in touch ifany position becomes available matching your profile.
#J-*****-Ljbffr

Required Skill Profession

Other General


  • Job Details

Related Jobs

OfficeMax New Zealand hiring Account Manager - Trade and Industry 13 Oct 2025 Closes 21 Nov 2025 Job in Christchurch, Canterbury, New-Zealand
OfficeMax New Zealand
Christchurch, Canterbury, New-Zealand
Officemax New Zealand hiring Account Manager - Trade And Industry 13 Oct 2025 Closes 21 Nov 2025 Job in Christchurch, Canterbury, New-Zealand
Officemax New Zealand
Christchurch, Canterbury, New-Zealand
Officemax New Zealand hiring Sales Support Coordinator 21 Jul 2025 Closes 14 Nov 2025 Job in Auckland, Auckland, New-Zealand
Officemax New Zealand
Auckland, Auckland, New-Zealand
OfficeMax New Zealand hiring Sales Support Coordinator 21 Jul 2025 Closes 14 Nov 2025 Job in Auckland, Auckland, New-Zealand
OfficeMax New Zealand
Auckland, Auckland, New-Zealand
Unitec Institute of Technology hiring Graduate Orchard Technician (Oct 2025) Job in New-Zealand
Unitec Institute of Technology
New-Zealand
Prosple Pty hiring Graduate Orchard Technician (Oct 2025) Job in New-Zealand
Prosple Pty
New-Zealand
OfficeMax New Zealand hiring Account Manager, Care 19 Aug 2025 Job in Hamilton, Waikato, New-Zealand
OfficeMax New Zealand
Hamilton, Waikato, New-Zealand
OfficeMax New Zealand hiring Account Manager, Care 19 Aug 2025 Job in Tauranga, Bay of Plenty, New-Zealand
OfficeMax New Zealand
Tauranga, Bay of Plenty, New-Zealand
Nelson Marlborough Health hiring Support Workers - LLDS (Nelson) Oct to Dec 2025 Job in Nelson, Nelson, New Zealand
Nelson Marlborough Health
Nelson, Nelson, New Zealand
Nelson Marlborough Health hiring Support Workers - LLDS (Wairau) Oct to Dec 2025 Job in Marlborough District, Marlborough, New Zealand
Nelson Marlborough Health
Marlborough District, Marlborough, New Zealand
Nelson Marlborough Health hiring Support Workers - LLDS (Nelson) Oct to Dec 2025 Job in Tasman District, Tasman, New Zealand
Nelson Marlborough Health
Tasman District, Tasman, New Zealand
Nelson Marlborough Health hiring Support Workers - LLDS (Nelson) Oct to Dec 2025 Job in Tasman District, Tasman, New Zealand
Nelson Marlborough Health
Tasman District, Tasman, New Zealand
Nelson Marlborough Health hiring Support Workers - LLDS (Nelson) Oct to Dec 2025 Job in Nelson, Nelson, New Zealand
Nelson Marlborough Health
Nelson, Nelson, New Zealand
Nelson Marlborough Health hiring Support Workers - LLDS (Wairau) Oct to Dec 2025 Job in Marlborough District, Marlborough, New Zealand
Nelson Marlborough Health
Marlborough District, Marlborough, New Zealand
Waikatodhbnewsroom hiring Support Workers - Llds (Nelson) Oct To Dec 2025 Job in Nelson, Nelson, New-Zealand
Waikatodhbnewsroom
Nelson, Nelson, New-Zealand
Nelson Marlborough Health hiring Support Workers - LLDS (Nelson) Oct to Dec 2025 Job in WorkFromHome, Nelson, New-Zealand
Nelson Marlborough Health
WorkFromHome, Nelson, New-Zealand
Waikatodhbnewsroom hiring Support Workers - LLDS (Nelson) Oct to Dec 2025 Job in Nelson, Nelson, New-Zealand
Waikatodhbnewsroom
Nelson, Nelson, New-Zealand
Pirtek New Zealand Limited hiring Technical Customer Service Representative - National Office 21 August 2025 Job in Auckland, Auckland, New-Zealand
Pirtek New Zealand Limited
Auckland, Auckland, New-Zealand
Chartered Accountants ANZ hiring Customer Support Representative Job in Wellington, Wellington, New Zealand
Chartered Accountants ANZ
Wellington, Wellington, New Zealand
Chartered Accountants ANZ hiring Customer Support Representative Job in Wellington, Wellington, New Zealand
Chartered Accountants ANZ
Wellington, Wellington, New Zealand
OfficeMax New Zealand hiring New Business Representative 29 Sep 2025 Job in WorkFromHome, Auckland, New-Zealand
OfficeMax New Zealand
WorkFromHome, Auckland, New-Zealand
OfficeMax New Zealand hiring Account Manager - Care (field sales) across Tāmaki Makaurau 19 Aug 2025 Job in Auckland, Auckland, New-Zealand
OfficeMax New Zealand
Auckland, Auckland, New-Zealand
Waikato District Health Board hiring Cardiology Registrar 2025 Job in Hamilton, Waikato, New Zealand
Waikato District Health Board
Hamilton, Waikato, New Zealand
Waikato District Health Board hiring Cardiology Registrar 2025 Job in Hamilton, Waikato, New Zealand
Waikato District Health Board
Hamilton, Waikato, New Zealand
Vitaco Group hiring Grocery Merchandiser (2025) Job in Hawke's Bay, Hawkes-bay, New-Zealand
Vitaco Group
Hawke's Bay, Hawkes-bay, New-Zealand
Vitaco Group hiring Grocery Merchandiser (2025) Job in Gisborne, Gisborne, New-Zealand
Vitaco Group
Gisborne, Gisborne, New-Zealand
Vitaco Group hiring Grocery Merchandiser (2025) Job in Wellington, Wellington, New-Zealand
Vitaco Group
Wellington, Wellington, New-Zealand
Vitaco Group hiring Grocery Merchandiser (2025) Job in New Plymouth, Taranaki, New-Zealand
Vitaco Group
New Plymouth, Taranaki, New-Zealand
Vitaco Group hiring Grocery Merchandiser (2025) Job in Christchurch, Canterbury, New-Zealand
Vitaco Group
Christchurch, Canterbury, New-Zealand
Vitaco Group hiring Grocery Merchandiser (2025) Job in Waikato, Auckland, New-Zealand
Vitaco Group
Waikato, Auckland, New-Zealand

Unlock Your Customer Support Potential: Insight & Career Growth Guide


Real-time Customer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Auckland, New Zealand, highlighting market share and opportunities for professionals in Customer Support roles.

4817 Jobs in New Zealand
4817
815 Jobs in Auckland
815
Download Customer Support Jobs Trends in Auckland and New Zealand

Are You Looking for Customer Support Representative 25 Aug 2025 Closes 17 Oct 2025 Job?

Great news! is currently hiring and seeking a Customer Support Representative 25 Aug 2025 Closes 17 Oct 2025 to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Officemax New Zealand adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Customer Support Representative 25 Aug 2025 Closes 17 Oct 2025 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Support Representative 25 Aug 2025 Closes 17 Oct 2025?

Key qualifications for Customer Support Representative 25 Aug 2025 Closes 17 Oct 2025 typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Support Representative 25 Aug 2025 Closes 17 Oct 2025?

To improve your chances of getting hired for Customer Support Representative 25 Aug 2025 Closes 17 Oct 2025, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Support Representative 25 Aug 2025 Closes 17 Oct 2025 Job Success

Officemax New Zealand interview tips for Customer Support Representative 25 Aug 2025 Closes 17 Oct 2025

Here are some tips to help you prepare for and ace your Customer Support Representative 25 Aug 2025 Closes 17 Oct 2025 job interview:

Before the Interview:

Research: Learn about the Officemax New Zealand's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Support Representative 25 Aug 2025 Closes 17 Oct 2025 interview at Officemax New Zealand, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Officemax New Zealand's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Support Representative 25 Aug 2025 Closes 17 Oct 2025 Positions

Setting up job alerts for Customer Support Representative 25 Aug 2025 Closes 17 Oct 2025 is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!