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Customer Support Administrator Job Opening In WorkFromHome – Now Hiring DBOS


Job description

About the job Customer Support Administrator

About First Table First Table is on a mission to bring together restaurants and food lovers worldwide.

With headquarters based in Queenstown, they've been leading the charge in the hospitality tech industry for ten years.

Today, they're a global force operating in New Zealand, Australia and the UK.

First Table is a platform that fosters restaurant discovery and connects people over their shared love of food.

The Role First Table is looking for a Customer Support Specialist that is passionate about providing exceptional customer service, capable of multi-tasking and has exceptionally strong verbal and written English skills.

Reporting to the First Table Customer Support Team Leader, this role is responsible for (but not limited to):

Job Responsibilities:

  • Handle customer inquiries regarding reservations, promotions, reviews, and account setup
  • Manage customers and clients through CRM systems, addressing questions about products and services
  • Respond promptly and accurately, providing clear instructions and information to customers
  • Build trust and foster relationships by ensuring all inquiries are thoroughly addressed
  • Record customer information, maintaining confidentiality of all company documents
  • Address and respond to reviews in a timely, professional manner, offering resolutions where needed
  • Review promotions, menus, and coordinate with restaurant owners to keep contact information current
  • Ensure partner restaurants' materials are updated to reflect current promotions
  • Assist restaurant owners in setting up pages/accounts
  • Attend regular team meetings to align on goals and progress
  • Generate daily and monthly productivity reports

Job Requirements and Qualifications:

  • Minimum of 2 years of proven experience in customer service
  • Previous experience in BPO or shared services, ideally with NZ, UK, or AU campaigns
  • Background in the food service or dining industry is an advantage
  • Excellent written and verbal communication skills
  • Familiarity with CRM tools such as Zendesk & Hubspot
  • Positive attitude, detail-oriented, and customer-focused
  • Strong attention to detail, great work ethic, and commitment to excellent customer service
  • Strong multitasking and organisational abilities
  • Ability to work effectively in a fast-paced environment as both an individual contributor and team player
  • Willingness to work a permanent night shift, covering Wednesday to Sunday
  • Amenable to a hybrid work setup: staff will report onsite for the first 30 days of training, then transition to weekly onsite attendance every Wednesday or as needed to support team members
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Required Skill Profession

Customer Service


  • Job Details

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Unlock Your Customer Support Potential: Insight & Career Growth Guide


Real-time Customer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in WorkFromHome, New Zealand, highlighting market share and opportunities for professionals in Customer Support roles.

5873 Jobs in New Zealand
5873
1844 Jobs in Workfromhome
1844
Download Customer Support Jobs Trends in Workfromhome and New Zealand

Are You Looking for Customer Support Administrator Job?

Great news! is currently hiring and seeking a Customer Support Administrator to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DBOS adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Customer Support Administrator Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Support Administrator?

Key qualifications for Customer Support Administrator typically include Customer Service and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Support Administrator?

To improve your chances of getting hired for Customer Support Administrator, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Support Administrator Job Success

DBOS interview tips for Customer Support Administrator

Here are some tips to help you prepare for and ace your Customer Support Administrator job interview:

Before the Interview:

Research: Learn about the DBOS's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Support Administrator interview at DBOS, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DBOS's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Support Administrator Positions

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