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Urgent! Customer Support Administrator Job Opening In WorkFromHome – Now Hiring DBOS

Customer Support Administrator



Job description

About the job Customer Support Administrator

About First Table First Table is on a mission to bring together restaurants and food lovers worldwide.

With headquarters based in Queenstown, they've been leading the charge in the hospitality tech industry for ten years.

Today, they're a global force operating in New Zealand, Australia and the UK.

First Table is a platform that fosters restaurant discovery and connects people over their shared love of food.

The Role First Table is looking for a Customer Support Specialist that is passionate about providing exceptional customer service, capable of multi-tasking and has exceptionally strong verbal and written English skills.

Reporting to the First Table Customer Support Team Leader, this role is responsible for (but not limited to):

Job Responsibilities:

  • Handle customer inquiries regarding reservations, promotions, reviews, and account setup
  • Manage customers and clients through CRM systems, addressing questions about products and services
  • Respond promptly and accurately, providing clear instructions and information to customers
  • Build trust and foster relationships by ensuring all inquiries are thoroughly addressed
  • Record customer information, maintaining confidentiality of all company documents
  • Address and respond to reviews in a timely, professional manner, offering resolutions where needed
  • Review promotions, menus, and coordinate with restaurant owners to keep contact information current
  • Ensure partner restaurants' materials are updated to reflect current promotions
  • Assist restaurant owners in setting up pages/accounts
  • Attend regular team meetings to align on goals and progress
  • Generate daily and monthly productivity reports

Job Requirements and Qualifications:

  • Minimum of 2 years of proven experience in customer service
  • Previous experience in BPO or shared services, ideally with NZ, UK, or AU campaigns
  • Background in the food service or dining industry is an advantage
  • Excellent written and verbal communication skills
  • Familiarity with CRM tools such as Zendesk & Hubspot
  • Positive attitude, detail-oriented, and customer-focused
  • Strong attention to detail, great work ethic, and commitment to excellent customer service
  • Strong multitasking and organisational abilities
  • Ability to work effectively in a fast-paced environment as both an individual contributor and team player
  • Willingness to work a permanent night shift, covering Wednesday to Sunday
  • Amenable to a hybrid work setup: staff will report onsite for the first 30 days of training, then transition to weekly onsite attendance every Wednesday or as needed to support team members
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Required Skill Profession

Customer Service



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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


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