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Customer Success Manager I | New Zealand Job Opening In New Zealand, New Zealand – Now Hiring Deel

Customer Success Manager I | New Zealand

    New Zealand Jobs Expertini Expertini › New Zealand › Jobs › Business Operations Specialists › Customer Success Manager I | New Zealand

Job description

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams.

Our vision is to unlock global opportunity for every person, team, and business.

Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform.

With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities.

We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy.

In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator.

At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives.

With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

You’ll be the face and voice of Deel for our clients, both internally and externally.

In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth.

You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues.

Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart.

You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business.

You are not afraid to get your hands dirty to deliver projects.

You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders.

Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team.

If that is you, join our team!

Responsibilities

  • Accounts: The CSM 1 will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments.

  • Risk: Identify and flag risks that will lead to customer churn.

  • Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation

  • Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders

  • Responsible for providing a high-quality experience to our customers on a day-to-day basis.

  • Coordinate with internal stakeholders to ensure timely response and completion of customer requests.

  • Drive adoption of platform features that will lead to a better customer experience and better retention.

    • Qualifications

  • You have a minimum of 2+ years of relevant work experience, including client-facing experience as a Customer Success Manager or Account Manager.

  • Must be fluent in English.

  • Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity

  • A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them

  • Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations

  • A reliable, motivated self-starter with a passionate growth mentality.

    You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility

  • Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards

  • Have a strong analytical foundation with the ability to manipulate and synthesize data

  • Are curious by nature and interested in making an impact

    • Total Rewards

    Our workforce deserves fair and competitive pay that meets them where they are.

    With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

    Some things you’ll enjoy

  • Stock grant opportunities dependent on your role, employment status and location

  • Additional perks and benefits based on your employment status and country

  • The flexibility of remote work, including optional WeWork access

    • At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

    We use Covey as part of our hiring and/or promotional processes.

    As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.

    Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations.

    For positions in New York City, our use of Covey complies with NYC Local Law 144.

    We began using on March 30, 2025.

    Required Skill Profession

    Business Operations Specialists


    • Job Details

    Unlock Your Customer Success Potential: Insight & Career Growth Guide


    Real-time Customer Success Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in New Zealand, New Zealand, highlighting market share and opportunities for professionals in Customer Success roles.

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    Are You Looking for Customer Success Manager I | New Zealand Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Deel adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying New Zealand laws and regulations

    What Is the Average Salary Range for Customer Success Manager I | New Zealand Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in New Zealand. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Success Manager I | New Zealand?

    Key qualifications for Customer Success Manager I | New Zealand typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Customer Success Manager I | New Zealand Job Success

    Deel interview tips for Customer Success Manager I | New Zealand

    Here are some tips to help you prepare for and ace your Customer Success Manager I | New Zealand job interview:

    Before the Interview:

    Research: Learn about the Deel's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Success Manager I | New Zealand interview at Deel, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Deel's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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