Register Login

  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Get Resume Score
New Zealand Jobs Expertini

Customer Success Generalist Job Opening In Christchurch – Now Hiring Rubyplaynetwork

Customer Success Generalist

    New Zealand Jobs Expertini Expertini › New Zealand › Jobs › Christchurch › Other General › Customer Success Generalist

Job description

Please note this role is based in Christchurch.
Remote working is not an option, however we do offer WFH up to 2 days per week after your initial training period.As a Customer Success Generalist, you will play a key role in delivering exceptional support and maintaining high levels of player satisfaction across all customer-facing channels.
Your focus will be on managing a wide range of customer interactions, resolving inquiries efficiently, and contributing to a positive and proactive support environment.
This role requires strong communication skills, an empathetic approach, and a desire to continuously improve the customer experience.You will work closely with internal teams to ensure effective resolutions, while also identifying trends, gaps, and opportunities for process enhancements.Key Responsibilities:Customer SupportRespond promptly and professionally to customer inquiries via live chat, email, and social media.Maintain a courteous and helpful tone in all interactions, upholding brand standards.Ticket ManagementConfidently manage both basic and intermediate-level support tickets.Escalate complex or high-priority cases with clarity and detailed documentation as per internal procedures.Knowledge & DocumentationUtilise the internal knowledge base and resources to troubleshoot and resolve common issues.Maintain accurate ticket notes and contribute to internal documentation updates as needed.CommunicationEngage proactively with customers to understand their needs and deliver timely, relevant support.Collaborate with team members and other departments to ensure aligned and seamless customer experiences.Continuous ImprovementIdentify recurring issues and suggest improvements to support processes or resources.Actively contribute ideas that enhance customer satisfaction and operational efficiency.Team CollaborationWork effectively within a cross-functional team environment, contributing to team goals and shared knowledge.Participate in regular team meetings, training, and knowledge-sharing sessions.Customer SatisfactionStrive to exceed customer expectations, aiming for high satisfaction and first-contact resolution.Uphold and promote a customer-first mindset within the team.Roster ParticipationParticipate in a rotating roster to provide live chat and support coverage across a 7-day operation.
This may be one rostered weekend day per weekend.Skills, Experience & Attributes:1–5+ years' experience in customer success, support, or a related customer-facing role.Strong written and verbal communication skills.Proactive problem-solving mindset with attention to detail.Ability to manage multiple customer queries efficiently and meet response time targets.Familiarity with support ticketing systems (e.g. Zendesk, Intercom) preferred.High emotional intelligence and strong interpersonal skills.Organised, self-motivated, and capable of working independently or as part of a team.Demonstrated understanding of customer success metrics and their impact on overall business performance.Comfortable working in a fast-paced, agile environment.Eagerness to learn new systems, products, and processes.Fraud and or training experience is a plus + but not necessary.
#J-*****-Ljbffr

Required Skill Profession

Other General


  • Job Details

Related Jobs

Rubyplaynetwork hiring Customer Success Generalist Job in Christchurch, Canterbury, New-Zealand
Rubyplaynetwork
Christchurch, Canterbury, New-Zealand
Stjohn hiring Customer Success Coordinator Job in Auckland, Auckland, New-Zealand
Stjohn
Auckland, Auckland, New-Zealand
Stjohn hiring Customer Success Coordinator Job in Christchurch, Canterbury, New-Zealand
Stjohn
Christchurch, Canterbury, New-Zealand
Aderant hiring Customer Success Manager Job in Auckland, Auckland, New-Zealand
Aderant
Auckland, Auckland, New-Zealand
Aderant Holdings Inc. hiring Customer Success Manager Job in WorkFromHome, Auckland, New-Zealand
Aderant Holdings Inc.
WorkFromHome, Auckland, New-Zealand
Hewlett Packard Enterprise Development LP hiring Customer Success Manager Job in Auckland, Auckland, New-Zealand
Hewlett Packard Enterprise Development LP
Auckland, Auckland, New-Zealand
Aderant Holdings Inc. hiring Customer Success Manager Job in Auckland, Auckland, New-Zealand
Aderant Holdings Inc.
Auckland, Auckland, New-Zealand
Hewlett Packard Enterprise Development Lp hiring Customer Success Manager Job in Auckland, Auckland, New-Zealand
Hewlett Packard Enterprise Development Lp
Auckland, Auckland, New-Zealand
Autodesk hiring Customer Success Manager Job in , , New Zealand
Autodesk
, , New Zealand
Autodesk hiring Customer Success Manager Job in remote, new zealand, remote, new zealand, New Zealand
Autodesk
remote, new zealand, remote, new zealand, New Zealand
Stjohn hiring Customer Success Coordinator Job in Far North, Northland, New-Zealand
Stjohn
Far North, Northland, New-Zealand
Kindo hiring Customer Success Manager Job in Auckland, Auckland, New-Zealand
Kindo
Auckland, Auckland, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Canterbury, New-Zealand
INSIDEA
WorkFromHome, Canterbury, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Otago, New-Zealand
INSIDEA
WorkFromHome, Otago, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Auckland, New-Zealand
INSIDEA
WorkFromHome, Auckland, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Auckland, New-Zealand
INSIDEA
WorkFromHome, Auckland, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Canterbury, New-Zealand
INSIDEA
WorkFromHome, Canterbury, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Wellington, New-Zealand
INSIDEA
WorkFromHome, Wellington, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Otago, New-Zealand
INSIDEA
WorkFromHome, Otago, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Wellington, New-Zealand
INSIDEA
WorkFromHome, Wellington, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Auckland, New-Zealand
INSIDEA
WorkFromHome, Auckland, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Waikato, New-Zealand
INSIDEA
WorkFromHome, Waikato, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Auckland, New-Zealand
INSIDEA
WorkFromHome, Auckland, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Waikato, New-Zealand
INSIDEA
WorkFromHome, Waikato, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Otago, New-Zealand
INSIDEA
WorkFromHome, Otago, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Auckland, New-Zealand
INSIDEA
WorkFromHome, Auckland, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Auckland, New-Zealand
INSIDEA
WorkFromHome, Auckland, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Northland, New-Zealand
INSIDEA
WorkFromHome, Northland, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Waikato, New-Zealand
INSIDEA
WorkFromHome, Waikato, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Manawatū-Whanganui, New-Zealand
INSIDEA
WorkFromHome, Manawatū-Whanganui, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Auckland, New-Zealand
INSIDEA
WorkFromHome, Auckland, New-Zealand
INSIDEA hiring Customer Success Manager Job in WorkFromHome, Auckland, New-Zealand
INSIDEA
WorkFromHome, Auckland, New-Zealand

Unlock Your Customer Success Potential: Insight & Career Growth Guide


Real-time Customer Success Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in Christchurch, New Zealand, highlighting market share and opportunities for professionals in Customer Success roles.

2205 Jobs in New Zealand
2205
122 Jobs in Christchurch
122
Download Customer Success Jobs Trends in Christchurch and New Zealand

Are You Looking for Customer Success Generalist Job?

Great news! is currently hiring and seeking a Customer Success Generalist to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Rubyplaynetwork adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Customer Success Generalist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Christchurch. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Success Generalist?

Key qualifications for Customer Success Generalist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Success Generalist?

To improve your chances of getting hired for Customer Success Generalist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Success Generalist Job Success

Rubyplaynetwork interview tips for Customer Success Generalist

Here are some tips to help you prepare for and ace your Customer Success Generalist job interview:

Before the Interview:

Research: Learn about the Rubyplaynetwork's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Success Generalist interview at Rubyplaynetwork, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Rubyplaynetwork's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Success Generalist Positions

Setting up job alerts for Customer Success Generalist is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!