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Urgent! Customer Success Coordinator Job Opening In Auckland – Now Hiring Stjohn
Hato Hone St John has been serving New Zealanders and working to save lives since 1885.
As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.Job DescriptionReporting to the National Sales Manager, the Customer Success Coordinator plays a pivotal role in driving customer engagement and retention.
This role is responsible for coordinating the onboarding process, resolving customer issues, providing ongoing support, and nurturing strong, lasting relationships.You will:Serve as the primary point of contact for customer inquiries, providing prompt and effective resolution or escalation of issues.Prioritise and respond to customer enquiries, opportunities, and issues within our online support ticket system (CASE).
Support Business Development Managers with managing the onboarding process for new customers, ensuring smooth transitions and timely setup.Provide training and educational resources to customers to maximise their use of our products and services.Manage key customer administration requirements such as providing reporting to clients identified as needing regular and ongoing contact and coordinating training requirements for clients as required,Track and manage requests from customers for private courses, ensuring that their needs are met on time and that training administrators have the required training and support.Proactively monitor customer health and engagement levels to identify potential churn risks and opportunities for growth.As the primary point of contact, the Customer Success Coordinator proactively addresses customer needs, builds and maintains trust, and works collaboratively across teams to ensure a seamless and positive customer experience.QualificationsKo wai koe - About you:What you'll bring:Experience in customer service, account management, and/or customer success, with a strong focus on building positive relationships and delivering exceptional customer experiences.Confident communication, both written and verbal.A proactive approach to problem-solving and a keen eye for insights drawn from customer data.Confidence using CRM tools (ideally Salesforce) and are highly organised, managing competing priorities and deadlines with ease.Adaptability and resilience, you thrive in fast-paced environments and are motivated by supporting customers to succeed.Analytical skills, including the ability to interpret customer data and metrics to drive insights.Additional InformationMe pehea te tuku tono - How to applyClick I'm interested before applications close at 11.59pm on Wednesday, 8 October 2025.For further information please contact Gemma Bardsley on 0800 ST JOHN or ****** for a confidential discussion.At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work.
We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn't match the job description perfectly.
If you're excited and think you have what it takes, we want to hear from you!
Even if your experience doesn't align 100%.
Please apply or contact the recruitment advisor listed on the advertisement for a korero.
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Unlock Your Customer Success Potential: Insight & Career Growth Guide
Real-time Customer Success Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2205 jobs in New Zealand and 491 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Stjohn is currently hiring and seeking a Customer Success Coordinator to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Success Coordinator Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Stjohn adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Success Coordinator Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Success Coordinator typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Success Coordinator, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Success Coordinator interview at Stjohn, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Stjohn's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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