• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
New Zealand Jobs Expertini

Customer Solution Center Graduate (Feb 2026) Job Opening In Auckland – Now Hiring Prosple Pty


Job description

Customer Solution Center Graduate role at Hewlett Packard Enterprise involves resolving technical issues and supporting customers onsite at partner or customer offices.

Your Role

Key responsibilities include:

  • Resolve technical hardware and software issues from internal and external business and end-user contacts.

  • Respond to service, product, technical, and customer-relations inquiries regarding features, specifications, and repairs.

  • Provide support via telephone and e-support, documenting case summaries and resolutions in the Knowledge Management System (KMS).

  • Proactively assist customers to reduce problem occurrence and engage team members to meet SLA demands.

  • Serve as first point of contact for phone calls and emails, prioritizing and categorizing interactions.

  • Respond to automated events from HPE monitoring systems, validate incidents, and enter details into the HPE Incident tracking system.

  • Perform diagnostics and troubleshooting on IT infrastructure including Routers, Switches, Firewalls, HP-UX, Suse Linux, VMware, MS Windows Servers, and Storage.

  • Identify customer-sensitive situations and escalation management as needed.

  • Maintain high customer satisfaction by managing communication and following incidents through to resolution.

  • Adhere to ITIL best practices and work effectively with minimal supervision in a fast-paced environment.

About You

The company is looking for:

  • Bachelor's degree preferred in Information Technology or Diploma degree holder, graduating in 2024 or 2025.

  • Broad knowledge and passion for the IT industry.

  • Excellent verbal and written communication skills.

  • Technical troubleshooting skills with software and hardware knowledge of computing, storage, and peripheral devices.

  • Excellent analytical and problem-solving skills.

  • Proficiency with case management databases and tools.

  • Superior customer service skills with phone and remote support experience; e-support experience is an advantage.

  • Ability to work in a fast-paced, high-pressure environment with flexibility.

  • Must be a New Zealand or Australian Citizen or Permanent Residency holder.

Compensation & Benefits

  • Comprehensive health and wellbeing benefits supporting physical, financial, and emotional health.

  • Flexible work arrangements to manage work and personal needs.

  • Inclusive work culture valuing varied backgrounds and individual uniqueness.

Training & Development

  • Career development programs to help achieve career goals, including becoming a knowledge expert or applying skills to other divisions.

Career Progression

  • Opportunities to stretch and grow within a culture that embraces bold moves and innovation.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

#J-18808-Ljbffr

Required Skill Profession

Customer Service


  • Job Details

Related Jobs

csea hiring Customer Solution Center Graduate (Feb 2026) Job in Auckland, Auckland, New-Zealand
csea
Auckland, Auckland, New-Zealand
Prosple Pty hiring Customer Solution Center Graduate (Feb 2026) Job in Auckland, Auckland, New-Zealand
Prosple Pty
Auckland, Auckland, New-Zealand
Hewlett Packard hiring Customer Solution Center Graduate Job in Auckland, Auckland, New Zealand
Hewlett Packard
Auckland, Auckland, New Zealand
Hewlett Packard Enterprise hiring Customer Solution Center Graduate Job in Auckland, Auckland, New-Zealand
Hewlett Packard Enterprise
Auckland, Auckland, New-Zealand
Hewlett Packard Enterprise hiring Customer Solution Center Graduate Job in Auckland, Auckland, New-Zealand
Hewlett Packard Enterprise
Auckland, Auckland, New-Zealand
Prosple Pty hiring Risk Consulting Graduate - Auckland - Feb 2026 Start (Feb 2026) Job in Auckland, Auckland, New-Zealand
Prosple Pty
Auckland, Auckland, New-Zealand
Prosple Pty hiring Risk Consulting Graduate - Auckland - Feb 2026 Start (Feb 2026) Job in Auckland, Auckland, New-Zealand
Prosple Pty
Auckland, Auckland, New-Zealand
Unitec Institute Of Technology hiring Engineering Graduate Programme (Feb 2026) Job in Bay-of-plenty, Bay-of-plenty, New-Zealand
Unitec Institute Of Technology
Bay-of-plenty, Bay-of-plenty, New-Zealand
Saniti - Student Association Of Nelson-Marlborough Institute Of Technology Inc hiring Graduate Bridge Engineer (Feb 2026) Job in Auckland, Auckland, New-Zealand
Saniti - Student Association Of Nelson-Marlborough Institute Of Technology Inc
Auckland, Auckland, New-Zealand
Unitec Institute Of Technology hiring Engineering Graduate Programme (Feb 2026) Job in New Plymouth, Taranaki, New-Zealand
Unitec Institute Of Technology
New Plymouth, Taranaki, New-Zealand
Saniti - Student Association Of Nelson-Marlborough Institute Of Technology Inc hiring Engineering Graduate Programme (Feb 2026) Job in Manawatu, Manawatu-wanganui, New-Zealand
Saniti - Student Association Of Nelson-Marlborough Institute Of Technology Inc
Manawatu, Manawatu-wanganui, New-Zealand
Prosple Pty hiring Private Enterprise Graduate (Feb 2026) Job in Canterbury, Canterbury, New-Zealand
Prosple Pty
Canterbury, Canterbury, New-Zealand
Saniti - Student Association Of Nelson-Marlborough Institute Of Technology Inc hiring Graduate Process Engineer (Feb 2026) Job in New Plymouth, Taranaki, New-Zealand
Saniti - Student Association Of Nelson-Marlborough Institute Of Technology Inc
New Plymouth, Taranaki, New-Zealand
Saniti - Student Association Of Nelson-Marlborough Institute Of Technology Inc hiring Graduate Bridge Engineer (Feb 2026) Job in Waikato, Auckland, New-Zealand
Saniti - Student Association Of Nelson-Marlborough Institute Of Technology Inc
Waikato, Auckland, New-Zealand
Prosple Pty hiring Graduate – Civil Engineering – Nelson (Feb 2026) Job in Nelson, Nelson, New-Zealand
Prosple Pty
Nelson, Nelson, New-Zealand
Prosple Pty hiring Graduate Instrumentation + Controls Engineer (Feb 2026) Job in New Plymouth, Taranaki, New-Zealand
Prosple Pty
New Plymouth, Taranaki, New-Zealand
Unitec Institute Of Technology hiring Graduate – Civil Engineering – Nelson (Feb 2026) Job in Nelson, Nelson, New-Zealand
Unitec Institute Of Technology
Nelson, Nelson, New-Zealand
Kpmg New Zealand hiring Risk Consulting Graduate - Auckland - Feb 2026 Start Job in Auckland, Auckland, New-Zealand
Kpmg New Zealand
Auckland, Auckland, New-Zealand
Prosple Pty hiring Graduate – Civil Engineering – Central Otago (Feb 2026) Job in Otago, Otago, New-Zealand
Prosple Pty
Otago, Otago, New-Zealand
Unitec Institute Of Technology hiring Graduate – Civil Engineering – Central Otago (Feb 2026) Job in Otago, Otago, New-Zealand
Unitec Institute Of Technology
Otago, Otago, New-Zealand
Prosple Pty hiring Graduate (Feb 2027) Job in WorkFromHome, Auckland, New-Zealand
Prosple Pty
WorkFromHome, Auckland, New-Zealand
Prosple Pty hiring Graduate (Feb 2027) Job in WorkFromHome, Canterbury, New-Zealand
Prosple Pty
WorkFromHome, Canterbury, New-Zealand
csea hiring Graduate (Feb 2027) Job in WorkFromHome, Wellington, New-Zealand
csea
WorkFromHome, Wellington, New-Zealand
csea hiring Graduate (Feb 2027) Job in WorkFromHome, Canterbury, New-Zealand
csea
WorkFromHome, Canterbury, New-Zealand
Prosple Pty hiring Graduate (Feb 2027) Job in WorkFromHome, Auckland, New-Zealand
Prosple Pty
WorkFromHome, Auckland, New-Zealand
Prosple Pty hiring Graduate (Feb 2027) Job in WorkFromHome, Auckland, New-Zealand
Prosple Pty
WorkFromHome, Auckland, New-Zealand
Prosple Pty hiring Graduate (Feb 2027) Job in WorkFromHome, Otago, New-Zealand
Prosple Pty
WorkFromHome, Otago, New-Zealand
csea hiring Graduate (Feb 2027) Job in WorkFromHome, Waikato, New-Zealand
csea
WorkFromHome, Waikato, New-Zealand
csea hiring Graduate (Feb 2027) Job in WorkFromHome, Auckland, New-Zealand
csea
WorkFromHome, Auckland, New-Zealand
csea hiring Graduate (Feb 2027) Job in WorkFromHome, Manawatū-Whanganui, New-Zealand
csea
WorkFromHome, Manawatū-Whanganui, New-Zealand
SANITI - Student Association of Nelson-Marlborough Institute of Technology Inc hiring Graduate (Feb 2027) Job in WorkFromHome, WorkFromHome, New-Zealand
SANITI - Student Association of Nelson-Marlborough Institute of Technology Inc
WorkFromHome, WorkFromHome, New-Zealand
SANITI - Student Association of Nelson-Marlborough Institute of Technology Inc hiring Graduate (Feb 2027) Job in WorkFromHome, Auckland, New-Zealand
SANITI - Student Association of Nelson-Marlborough Institute of Technology Inc
WorkFromHome, Auckland, New-Zealand

Unlock Your Customer Solution Potential: Insight & Career Growth Guide


Real-time Customer Solution Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Solution in Auckland, New Zealand, highlighting market share and opportunities for professionals in Customer Solution roles.

2046 Jobs in New Zealand
2046
426 Jobs in Auckland
426
Download Customer Solution Jobs Trends in Auckland and New Zealand

Are You Looking for Customer Solution Center Graduate (Feb 2026) Job?

Great news! is currently hiring and seeking a Customer Solution Center Graduate (Feb 2026) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Prosple Pty adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Customer Solution Center Graduate (Feb 2026) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Solution Center Graduate (Feb 2026)?

Key qualifications for Customer Solution Center Graduate (Feb 2026) typically include Customer Service and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Solution Center Graduate (Feb 2026)?

To improve your chances of getting hired for Customer Solution Center Graduate (Feb 2026), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Solution Center Graduate (Feb 2026) Job Success

Prosple Pty interview tips for Customer Solution Center Graduate (Feb 2026)

Here are some tips to help you prepare for and ace your Customer Solution Center Graduate (Feb 2026) job interview:

Before the Interview:

Research: Learn about the Prosple Pty's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Solution Center Graduate (Feb 2026) interview at Prosple Pty, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Prosple Pty's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Solution Center Graduate (Feb 2026) Positions

Setting up job alerts for Customer Solution Center Graduate (Feb 2026) is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!