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Customer Services Representative Job Opening In WorkFromHome – Now Hiring UCC Coffee ANZ


Job description

We’re growing! Our Customer Service team at UCC Coffee is looking for two new team members - one to join us full-time, and another to jump in for a 3 month fixed-term contract to help us navigate a peak period of volume and activity.

Whether you’re looking to grow your customer service experience long-term or you're ready to jump in and make an immediate impact, we’ve got a role that could be right for you.

Full-Time Customer Service Representative - Permanent

This is a fast-paced, full-time role based in our East Tamaki office with some flexibility for hybrid working after an initial induction period, where you'll be the first point of contact for our customers across New Zealand.

You’ll handle order processing, service queries, logistics coordination, and consumer communication.

You’ll be joining a collaborative team and working across our sales, warehousing, and operations functions.

You’ll bring:

  • Previous experience in a contact centre or B2B customer service environment
  • Confidence with ERP or order-entry systems (JDE is a bonus!)
  • Strong attention to detail and problem-solving skills
  • A calm, solutions-focused mindset when things get busy
  • Great communication and a positive, team-focused approach

This role is all about delivering a smooth customer experience – across phone, email, and systems -while helping us uphold our reputation as one of NZ's most recognised names in fresh coffee.

Customer Service Administrator 3-month Fixed Term

We’re also on the lookout for a sharp, organised, and proactive Customer Service Admin to support the team over a 3-month period during a seasonal volume spike.

This is a part-time role with flexible hours.

Key details:

  • 3-month fixed term contract
  • 20 hours per week, spread across 3–4 days
  • Start time from 9am
  • Initial in-office onboarding in East Tamaki, then hybrid flexibility

You’ll be doing (approx.

70% admin / 30% calls):

  • Assigning support tickets and monitoring the customer inbox
  • Processing standard service orders for key accounts
  • Answering customer queries via email and phone
  • Jumping in to support the team with admin and internal systems

This is ideal for someone who enjoys being behind the scenes but is equally comfortable jumping on the phones when needed.

What’s great about working here:

  • A supportive, down-to-earth team who love what they do
  • Coffee - lots of it
  • Exposure to a multi-brand, multi-channel FMCG environment
  • Flexibility where it counts
  • Genuine opportunity to make a difference

Apply now to be considered for either role – just let us know in your application if you’re interested in the full-time role, the fixed-term contract, or open to both.

Note: You must have the right to work in NZ and be able to work from our East Tamaki office during your onboarding period.

Recruitment agencies – we’ve got this one covered.

#J-18808-Ljbffr

Required Skill Profession

Customer Service


  • Job Details

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Unlock Your Customer Services Potential: Insight & Career Growth Guide


Real-time Customer Services Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Services in WorkFromHome, New Zealand, highlighting market share and opportunities for professionals in Customer Services roles.

3607 Jobs in New Zealand
3607
1173 Jobs in Workfromhome
1173
Download Customer Services Jobs Trends in Workfromhome and New Zealand

Are You Looking for Customer Services Representative Job?

Great news! is currently hiring and seeking a Customer Services Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UCC Coffee ANZ adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Customer Services Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Services Representative?

Key qualifications for Customer Services Representative typically include Customer Service and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Services Representative?

To improve your chances of getting hired for Customer Services Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Services Representative Job Success

UCC Coffee ANZ interview tips for Customer Services Representative

Here are some tips to help you prepare for and ace your Customer Services Representative job interview:

Before the Interview:

Research: Learn about the UCC Coffee ANZ's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Services Representative interview at UCC Coffee ANZ, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the UCC Coffee ANZ's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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Setting up job alerts for Customer Services Representative is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!