• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
New Zealand Jobs Expertini

Customer Services Representative Position in Auckland - Ucc Coffee Anz


Job description

We're growing!
Our Customer Service team at UCC Coffee is looking for
two new team members
- one to join us full-time, and another to jump in for a 3 month fixed-term contract to help us navigate a peak period of volume and activity.
Whether you're looking to grow your customer service experience long-term or you're ready to jump in and make an immediate impact, we've got a role that could be right for you.
Full-Time Customer Service Representative - Permanent
This is a fast-paced, full-time role based in our East Tamaki office with some flexibility for hybrid working after an initial induction period, where you'll be the first point of contact for our customers across New Zealand.
You'll handle order processing, service queries, logistics coordination, and consumer communication.
You'll be joining a collaborative team and working across our sales, warehousing, and operations functions.
You'll bring:
Previous experience in a contact centre or B2B customer service environment
Confidence with ERP or order-entry systems (JDE is a bonus!)
Strong attention to detail and problem-solving skills
A calm, solutions-focused mindset when things get busy
Great communication and a positive, team-focused approach
This role is all about delivering a smooth customer experience – across phone, email, and systems -while helping us uphold our reputation as one of NZ's most recognised names in fresh coffee.
Customer Service Administrator 3-month Fixed Term
We're also on the lookout for a sharp, organised, and proactive Customer Service Admin to support the team over a 3-month period during a seasonal volume spike.
This is a part-time role with flexible hours.
Key details:
3-month fixed term contract
20 hours per week, spread across 3–4 days
Start time from 9am
Initial in-office onboarding in East Tamaki, then hybrid flexibility
You'll be doing (approx.

70% admin / 30% calls):
Assigning support tickets and monitoring the customer inbox
Processing standard service orders for key accounts
Answering customer queries via email and phone
Jumping in to support the team with admin and internal systems
This is ideal for someone who enjoys being behind the scenes but is equally comfortable jumping on the phones when needed.
What's great about working here:
A supportive, down-to-earth team who love what they do
Coffee - lots of it
Exposure to a multi-brand, multi-channel FMCG environment
Flexibility where it counts
Genuine opportunity to make a difference
Apply now
to be considered for either role – just let us know in your application if you're interested in
the full-time role, the fixed-term contract, or open to both.
Note: You must have the right to work in NZ and be able to work from our East Tamaki office during your onboarding period.
Recruitment agencies – we've got this one covered.
#J-*****-Ljbffr

Required Skill Profession

Other General


  • Job Details

Related Jobs

UCC Coffee ANZ hiring Customer Services Representative Job in WorkFromHome, Auckland, New-Zealand
UCC Coffee ANZ
WorkFromHome, Auckland, New-Zealand
Ucc Coffee Australia Limited hiring Customer Services Representative Job in WorkFromHome, Auckland, New-Zealand
Ucc Coffee Australia Limited
WorkFromHome, Auckland, New-Zealand
UCC Coffee Australia & New Zealand hiring Customer Services Representative Job in WorkFromHome, Auckland, New-Zealand
UCC Coffee Australia & New Zealand
WorkFromHome, Auckland, New-Zealand
Post Haste Couriers hiring Customer Services Representative Job in Bay-of-plenty, Bay-of-plenty, New-Zealand
Post Haste Couriers
Bay-of-plenty, Bay-of-plenty, New-Zealand
Carters hiring Customer Services Representative Job in Southland, Southland, New-Zealand
Carters
Southland, Southland, New-Zealand
Carters hiring Customer Services Representative Job in Southland, Southland, New-Zealand
Carters
Southland, Southland, New-Zealand
Carters hiring Customer Services Representative Job in Invercargill City, Southland, New-Zealand
Carters
Invercargill City, Southland, New-Zealand
Carters hiring Customer Services Representative/Yardperson Job in Invercargill, Southland, New Zealand
Carters
Invercargill, Southland, New Zealand
Carters hiring Customer Services Representative/Yardperson Job in Invercargill, Southland, New Zealand
Carters
Invercargill, Southland, New Zealand
Carters hiring Customer Services Representative/Yardperson Job in Invercargill, Southland, New Zealand
Carters
Invercargill, Southland, New Zealand
Carters hiring Customer Services Representative/Yardperson Job in Invercargill, Southland, New Zealand
Carters
Invercargill, Southland, New Zealand
Precision Equipment NZ hiring Customer Services Representative - Autolign Mount Maunganui Job in Tauranga, Bay of Plenty, New-Zealand
Precision Equipment NZ
Tauranga, Bay of Plenty, New-Zealand
New Zealand Post hiring Customer Services Representative Fixed Term Contract Job in Auckland, Auckland, New-Zealand
New Zealand Post
Auckland, Auckland, New-Zealand
Nz Post hiring Customer Services Representative Fixed Term Contract Job in Auckland, Auckland, New-Zealand
Nz Post
Auckland, Auckland, New-Zealand
Precision Equipment Nz hiring Customer Services Representative - Autolign Mount Maunganui Job in Bay-of-plenty, Bay-of-plenty, New-Zealand
Precision Equipment Nz
Bay-of-plenty, Bay-of-plenty, New-Zealand
Avis Budget Group hiring Customer Services & Operations Representative (Full-Time) Job in Wairoa, Hawkes-bay, New-Zealand
Avis Budget Group
Wairoa, Hawkes-bay, New-Zealand
Avis Budget Group hiring Customer Services & Operations Representative (Full-Time) Job in Napier, Hawke's Bay, New-Zealand
Avis Budget Group
Napier, Hawke's Bay, New-Zealand
Avis Budget Group hiring Customer Services & Operations Representative (Full-Time) Job in Wairoa, Hawke's Bay, New-Zealand
Avis Budget Group
Wairoa, Hawke's Bay, New-Zealand
Mediterranean Shipping Company hiring Customer Services Job in Christchurch, Canterbury, New-Zealand
Mediterranean Shipping Company
Christchurch, Canterbury, New-Zealand
Mediterranean Shipping Company hiring Customer Services Job in Christchurch, Canterbury, New-Zealand
Mediterranean Shipping Company
Christchurch, Canterbury, New-Zealand
The Beauty Collective hiring Customer Services Representative – Fixed Term (8 Months) Job in Devonport-Takapuna, Auckland, New-Zealand
The Beauty Collective
Devonport-Takapuna, Auckland, New-Zealand
The Beauty Collective hiring Customer Services Representative – Fixed Term (8 Months) Job in Auckland, Auckland, New-Zealand
The Beauty Collective
Auckland, Auckland, New-Zealand
Weil Foot & Ankle Institute hiring Patient Services Representative Job in Wellington, Wellington, New-Zealand
Weil Foot & Ankle Institute
Wellington, Wellington, New-Zealand
Weil Foot & Ankle Institute hiring Patient Services Representative Job in Lower Hutt, Wellington, New-Zealand
Weil Foot & Ankle Institute
Lower Hutt, Wellington, New-Zealand
New Zealand Couriers hiring Customer Services Officer Job in Nelson, Nelson, New Zealand
New Zealand Couriers
Nelson, Nelson, New Zealand
New Zealand Couriers hiring Customer Services Officer Job in Nelson, Nelson, New Zealand
New Zealand Couriers
Nelson, Nelson, New Zealand
VC First Group Limited hiring Customer Services Manager Job in Bay of Plenty, Bay of Plenty, New-Zealand
VC First Group Limited
Bay of Plenty, Bay of Plenty, New-Zealand
TIM JEFFS HOLDINGS LIMITED hiring Customer Services Manager Job in Waikato, Waikato, New-Zealand
TIM JEFFS HOLDINGS LIMITED
Waikato, Waikato, New-Zealand
Tim Jeffs Holdings Limited hiring Customer Services Manager Job in Waikato, Auckland, New-Zealand
Tim Jeffs Holdings Limited
Waikato, Auckland, New-Zealand
Ims Group hiring Customer Services Officer Job in Nelson, Nelson, New-Zealand
Ims Group
Nelson, Nelson, New-Zealand
New Zealand Couriers hiring Customer Services Officer Job in Nelson, Nelson, New-Zealand
New Zealand Couriers
Nelson, Nelson, New-Zealand
Youngman Richardson Co Ltd hiring Customer Services / Sales Job in Wellington, Wellington, New-Zealand
Youngman Richardson Co Ltd
Wellington, Wellington, New-Zealand

Unlock Your Customer Services Potential: Insight & Career Growth Guide


Real-time Customer Services Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Services in Auckland, New Zealand, highlighting market share and opportunities for professionals in Customer Services roles.

3153 Jobs in New Zealand
3153
632 Jobs in Auckland
632
Download Customer Services Jobs Trends in Auckland and New Zealand

Are You Looking for Customer Services Representative Job?

Great news! is currently hiring and seeking a Customer Services Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ucc Coffee Anz adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Customer Services Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Services Representative?

Key qualifications for Customer Services Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Services Representative?

To improve your chances of getting hired for Customer Services Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Services Representative Job Success

Ucc Coffee Anz interview tips for Customer Services Representative

Here are some tips to help you prepare for and ace your Customer Services Representative job interview:

Before the Interview:

Research: Learn about the Ucc Coffee Anz's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Services Representative interview at Ucc Coffee Anz, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ucc Coffee Anz's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Services Representative Positions

Setting up job alerts for Customer Services Representative is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!