- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Services Officer.
Urgent! Customer Services Officer Job Opening In Nelson – Now Hiring New Zealand Couriers
About New Zealand CouriersNew Zealand Couriers is proudly NZ-owned and operated.
For over fifty years, our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery.
Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand's most experienced courier provider, and to be the flagship brand of Freightways.What we look for in a Customer Services Officer:We are looking for someone who can take inbound calls, answer email queries in support of our customers, and communicate effectively with people to achieve exceptional customer service.
You will be capable of remaining calm under pressure and confident in handling customer queries with a solutions-focused approach.
With your willingness to collaborate with other employees and contractors, you will be the perfect addition to our Customer Services team.Key responsibilities include:Process customer queries via phone, email, and face-to-faceAdhere to company national standards of service excellence at all timesAssist in operational and admin duties like freight-sorting, scanning, reporting, etc.
where requiredHours for this role are Monday to Friday, 8.00am - 5.00pm and rostered Saturdays 7.30am - 9.30amKey attributesResults-driven with natural problem-solving skillsUnderstanding that complaints are opportunities to build better customer experiencesA high level of accuracy and attention to detailExcellent data entry skills and experienced with Microsoft OfficePeople-person; great listening skills; can build rapport with customers and colleaguesIf you're ready for the next step in your career, submit your application now.
Please include your CV and cover letter detailing your experience and suitability for this opportunity.All applicants will be required to provide proof of their eligibility to work in New Zealand and undertake pre-employment screening including a criminal history check and drug test.We are an equal opportunities employer and welcome applications from all qualified candidates.
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Unlock Your Customer Services Potential: Insight & Career Growth Guide
Real-time Customer Services Jobs Trends in Nelson, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Services in Nelson, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3609 jobs in New Zealand and 45 jobs in Nelson. This comprehensive analysis highlights market share and opportunities for professionals in Customer Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! New Zealand Couriers is currently hiring and seeking a Customer Services Officer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Services Officer Jobs Nelson.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at New Zealand Couriers adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Services Officer Jobs New Zealand varies, but the pay scale is rated "Standard" in Nelson. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Services Officer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Services Officer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Services Officer interview at New Zealand Couriers, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the New Zealand Couriers's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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