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Urgent! Customer Services Manager Job Opening In Bay of Plenty – Now Hiring VC First Group Limited

Customer Services Manager



Job description

We are seeking an experienced Customer Services Manager to oversee the end-to-end operations of a professional cleaning company.

This role covers daily operational control, staff leadership, client relationship management, compliance, and financial oversight.

The ideal candidate will demonstrate strong people management skills, business acumen, and the ability to ensure consistent, high-quality service delivery while maintaining profitability.

Position Title: Customer Services Manager

Payrate: $37 - $40 per hour

Minimum Hours: 40 per week

Key Responsibilities

·       Manage daily cleaning operations across residential, commercial, and industrial sites.

·       Standardize and enforce cleaning policies, hygiene standards, and safety compliance.

·       Monitor site performance and introduce continuous improvement initiatives.

·       Ensure all equipment and cleaning products are maintained and safe to use.

·       Recruit, train, supervise, and roster cleaning and operational staff.

·       Conduct staff evaluations and set clear performance standards.

·       Provide leadership, guidance, and motivation to create a high-performing workforce.

·       Resolve workplace disputes and maintain a positive team culture.

·       Manage client relationships for both residential and commercial contracts.

·       Handle escalated customer complaints, ensuring efficient resolution.

·       Monitor customer satisfaction and implement service improvements.

·       Oversee budgets, financial planning, and cost control.

·       Track revenue, expenses, and profitability across contracts.

·       Manage supplier agreements, procurement, and inventory control.

·       Prepare financial and performance reports for management/owners.

·       Ensure compliance with workplace health and safety regulations.

·       Maintain accurate operational records, contracts, and staff documentation.

·       Conduct regular site audits and inspections to ensure quality and safety.

Key Requirements

  • 2 years experience or Level 4 qualifications in bussiness.

  • Strong leadership, negotiation, and interpersonal skills.

      Strategic thinker with strong problem-solving ability.

  • Excellent organizational and time management skills.

  • Willingness to travel across multiple work sites.

Apply online or send your CV at


Required Skill Profession

Hospitality & Tourism, Management



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    Unlock Your Customer Services Potential: Insight & Career Growth Guide


  • Real-time Customer Services Jobs Trends in Bay of Plenty, New Zealand (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Services in Bay of Plenty, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3609 jobs in New Zealand and 112 jobs in Bay of Plenty. This comprehensive analysis highlights market share and opportunities for professionals in Customer Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Services Manager Job?

    Great news! is currently hiring and seeking a Customer Services Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at VC First Group Limited adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying New Zealand laws and regulations
  • What Is the Average Salary Range for Customer Services Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bay of Plenty. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Customer Services Manager?

    Key qualifications for Customer Services Manager typically include Hospitality & Tourism, Management and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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  • Interview Tips for Customer Services Manager Job Success
    VC First Group Limited interview tips for Customer Services Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the VC First Group Limited's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
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    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Customer Services Manager interview at VC First Group Limited, research the company, understand the job requirements, and practice common interview questions.

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