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Urgent! Customer Services Manager Job Opening In Bay of Plenty – Now Hiring VC First Group Limited
We are seeking an experienced Customer Services Manager to oversee the end-to-end operations of a professional cleaning company.
This role covers daily operational control, staff leadership, client relationship management, compliance, and financial oversight.
The ideal candidate will demonstrate strong people management skills, business acumen, and the ability to ensure consistent, high-quality service delivery while maintaining profitability.
Position Title: Customer Services Manager
Payrate: $37 - $40 per hour
Minimum Hours: 40 per week
Key Responsibilities
· Manage daily cleaning operations across residential, commercial, and industrial sites.
· Standardize and enforce cleaning policies, hygiene standards, and safety compliance.
· Monitor site performance and introduce continuous improvement initiatives.
· Ensure all equipment and cleaning products are maintained and safe to use.
· Recruit, train, supervise, and roster cleaning and operational staff.
· Conduct staff evaluations and set clear performance standards.
· Provide leadership, guidance, and motivation to create a high-performing workforce.
· Resolve workplace disputes and maintain a positive team culture.
· Manage client relationships for both residential and commercial contracts.
· Handle escalated customer complaints, ensuring efficient resolution.
· Monitor customer satisfaction and implement service improvements.
· Oversee budgets, financial planning, and cost control.
· Track revenue, expenses, and profitability across contracts.
· Manage supplier agreements, procurement, and inventory control.
· Prepare financial and performance reports for management/owners.
· Ensure compliance with workplace health and safety regulations.
· Maintain accurate operational records, contracts, and staff documentation.
· Conduct regular site audits and inspections to ensure quality and safety.
Key Requirements
Apply online or send your CV at
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Unlock Your Customer Services Potential: Insight & Career Growth Guide
Real-time Customer Services Jobs Trends in Bay of Plenty, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Services in Bay of Plenty, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3609 jobs in New Zealand and 112 jobs in Bay of Plenty. This comprehensive analysis highlights market share and opportunities for professionals in Customer Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! VC First Group Limited is currently hiring and seeking a Customer Services Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Services Manager Jobs Bay of Plenty.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at VC First Group Limited adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Services Manager Jobs New Zealand varies, but the pay scale is rated "Standard" in Bay of Plenty. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Services Manager typically include Hospitality & Tourism, Management and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Services Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Services Manager interview at VC First Group Limited, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the VC First Group Limited's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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