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Urgent! Customer Service Team Leader Job Opening In Nelson – Now Hiring Shred-X

Customer Service Team Leader



Job description

Career Opportunities: Customer Service Team LeaderNew Zealand Couriers is looking for a proactive, organised, and people-focused Team Leader to guide our Customer Services team to even greater success.
If you thrive in a fast-paced environment and have a sharp eye for detail, this is your chance to step up and make a real impact.About UsProudly NZ-owned and operated, New Zealand Couriers has been delivering ahead of the pack for over 50 years.
As the flagship brand of Freightways, and with over 1,100 employees and 550 independent contractors across 25 locations, we take pride in connecting Kiwis through reliable, efficient courier services.About the RoleAs a Team Leader, you'll be responsible for overseeing a high-performing team while also rolling up your sleeves to assist with day-to-day operations.
You'll assign and monitor customer queries, drive service excellence, and ensure the accurate processing of financial and operational admin tasks.This role offers variety, challenge, and the opportunity to support and develop a great team.Key ResponsibilitiesAssign and monitor customer queries from the service queueManage banking-related tasks and ensure prompt, accurate reconciliationProcess, file, and recharge invoices, and handle credits/debitsOversee and process customer claims and follow up on customer feedbackConduct regular stocktakes and order stock from Head OfficeAssist with monthly accruals and financial reportingEnsure team is meeting KPIs and national standards of service excellenceSupport team development and foster a positive, collaborative cultureWhat You'll BringProven leadership ability or strong desire to step into a leadership roleExcellent communication and people management skillsResults-driven approach with strong problem-solving abilityHigh level of accuracy and attention to detailConfidence in handling customer feedback and turning issues into opportunitiesStrong data entry skills and proficiency in Microsoft OfficeA calm, solutions-focused mindset under pressureWhat We OfferA stable and supportive work environment in a proudly NZ-owned businessOpportunities for career development within the Freightways GroupA dynamic and friendly team culture where your contribution is valuedA fast-paced role that keeps you engaged and challengedSubmit your application today!
Please include your CV and a cover letter outlining your experience and why you're the ideal candidate for this role.All applicants must be eligible to work in New Zealand and be able to pass a pre-employment drug test and criminal background check.
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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


  • Real-time Customer Service Jobs Trends in Nelson, New Zealand (Graphical Representation)

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  • Are You Looking for Customer Service Team Leader Job?

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  • The Work Culture

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    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying New Zealand laws and regulations
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  • Interview Tips for Customer Service Team Leader Job Success
    Shred-X interview tips for Customer Service Team Leader

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    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    Final Thought:

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