- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Service Supervisor (ITWA Ceramics).
Urgent! Customer Service Supervisor (ITWA - Ceramics) Job Opening In Kerikeri – Now Hiring Imerys
KEY TASKS AND RESPONSIBILITIES
Order process management (Order to Cash - O2C & Care to Retain - C2R )
Punch in the customers' orders (internal & external) into local country / out of the country (Source Plant) ERP system and validate the order context according to internal (i.e.: Trading Hub) / external customers’ requirements and Source Plant’s capability.
Follow Service Level Agreements (SLAs).
Liaise with Source Plant’s logistic coordinator to organise shipment to ensure on time shipment in full
Generate Order confirmation and communicate with Destination CS team in APAC and EMEA on shipment dates and adjustments
Ensure customer service requirements for all shipments into the servicing region, trade bookings, and documentation and counter requirements.
Knowledge of export transaction is a prerequisite and must be able to effectively troubleshoot any issues that may arise.
Support in new business partner creation (FOB incoterm vendor) P2C, credit application, credit release application, credit note / debit note request if needed.
Support in both Internal & External Audit
Provide backup for other customer service teams as required.
Billing & Shipping Document
Maintain Shipping documentation as per the international trade norms
Timely processing of invoices for customer orders
Input data in ERP
Review data and correct discrepancies as needed
Maintain customer invoice files for archive in customer files (electronic or non electronic)
Manage billing process and participate in ERP implementation as needed
Customer communication in collaboration with Destination CS APAC, EMEA, PMA Sales and EMEA Intercompany
Be the single point of contact for allocated customers on all information requests, complaints, etc.
Directly collect information and communicate to customer when possible (e.g. shipment tracking)
Liaise with complaints, samples & regulatory coordinator for requests requiring task allocation and follow-up with other functions (e.g. operations)
Keep a good relationship with customers and maintain a high level of customer satisfaction
Customer requests coordination (not directly answered by Customer Service)
Collect customer requests requiring task allocation and register in CRM.
Follow-up with other functions from Customer Service (e.g. complaints, samples, regulatory questionnaire)
Communicate back to Customer Service for customer information
Follow-up on tasks allocated with relevant functions until it’s closed (e.g. following up on samples sent-out from plants, complaint status, sample status and regulatory questionnaire … etc)
JOB SPECIFICATIONS
Education:
Bachelor’s degree or above, preferable in Supply Chain/Logistic/Business Administration.
Typical Profile:
Customer Service Lead/Manager in a manufacturing industry (preferable Metals & Minerals, Construction Products (cement, glass, ceramics, steel etc)
Customer oriented profile with previous Sales/Sales Admin exposure
Experience:
05+ years of experience customer service with knowledge in manufacturing
Hands-on experience in Business Transfer and International Trade as well as Letter of Credit handling, incoterm, etc.
Proven experience in a CRM program is an advantage.
Experience in handling complaint from customers and solving complex client situations is an advantage
Deep knowledge of customer journey improvement to drive customer centricity
Languages:
Proficient in English.
and
Permanent
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Kerikeri, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Kerikeri, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4516 jobs in New Zealand and 4 jobs in Kerikeri. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Imerys is currently hiring and seeking a Customer Service Supervisor (ITWA Ceramics) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Supervisor (ITWA Ceramics) Jobs Kerikeri.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Imerys adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Supervisor (ITWA Ceramics) Jobs New Zealand varies, but the pay scale is rated "Standard" in Kerikeri. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Supervisor (ITWA Ceramics) typically include Supervisors Of Office And Administrative Support Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Supervisor (ITWA Ceramics), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Supervisor (ITWA Ceramics) interview at Imerys, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Imerys's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Customer Service Supervisor (ITWA Ceramics) is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!