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Urgent! Customer Service Specialist - Seeking Expressions Of Interest Job Opening In Bay-of-plenty – Now Hiring Mercury
Customer Service SpecialistMercury is a bold, future-focused organisation providing energy and telecommunications to more Kiwis, leading the way with renewable energy and a sustainable future.
Our purpose is to take care of tomorrow by connecting people and places today.The Opportunity: We are looking for expressions of interest for the role of Customer Service Specialist.
You will work with our team and customer base in the Service Hub, which provides exposure to learn about the various facets of the business.What you will be doing:Work in our contact centre to assist with a variety of enquiries such as helping customers understand their bills, moving services, reporting faults, and related tasks.Investigate queries with other departments to ensure a satisfactory resolution for customers.Keep up to date with product and company knowledge, and perform other duties as assigned.We are looking for:Experience in a customer service environment, including retail, reception, contact centres, or hospitality.Ability to see the big picture and use creative problem solving.Intermediate computer skills, ability to learn new programs and databases, and to move between them efficiently.Comfortable working to a schedule.Strong communicator with resilience in challenging conversations.Friendly and professional attitude.Need to know:Shifts rostered Mon–Fri 7:30am–7:30pm, Sat–Sun 8:00am–8:30pm.Work from one of our offices in Auckland, Tauranga, Hamilton or Oamaru.5-week induction with training to learn about products and listen to experienced agents before taking calls.Opportunity to work some days from home after the initial 6 months, on a trial basis.Start date for this role is 3 November ****.Mercury Offers (full benefits listed on our Career Page):Additional 5 days leave per annum (MyDays)$400 one-off tax-free payment toward setting up a home officeDiverse workplace where your unique abilities are recognised and encouragedAnnual salary reviews with an excellent parental leave policy, with the option to purchase additional leaveOpportunities and facilities of working for one of New Zealand's multi-utility providersDiscounted health insurance and free life and income insuranceWell-being programme including up to $100 annual check-ups and confidential assistance programGender affirmation leave and bereavement leave to support you during difficult timesMercury is a learning organisation committed to providing opportunities to grow and develop now and in the future.
Part of the role includes building your skillset and mindset through various programmes, creating an energised, innovative and agile work environment where you feel valued.Every voice has its place - and together, we thrive.At Mercury, we believe a diverse team strengthens our organisation.
If you are passionate about creating Energy Freedom and want to join our team, we encourage you to apply for roles that match your skills and interests, even if you don't meet every criterion.The start date for this role is 3 November.
Applications are invited promptly.Applications close 15 October **** at 5:00pm.
If you need any support, please reach out to (emailprotected).
#J-*****-Ljbffr
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Bay-of-plenty, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Bay-of-plenty, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4514 jobs in New Zealand and 124 jobs in Bay-of-plenty. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Mercury is currently hiring and seeking a Customer Service Specialist Seeking Expressions Of Interest to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Specialist Seeking Expressions Of Interest Jobs Bay-of-plenty.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mercury adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Specialist Seeking Expressions Of Interest Jobs New Zealand varies, but the pay scale is rated "Standard" in Bay-of-plenty. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Specialist Seeking Expressions Of Interest typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Specialist Seeking Expressions Of Interest, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Specialist Seeking Expressions Of Interest interview at Mercury, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Mercury's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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