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Urgent! Customer Service - Seafreight Import Export Operation Position in Queenstown - Vanguard Logistics

Customer Service Seafreight Import Export Operation



Job description

Seafreight Customer ServiceVanguard Logistics Services (Singapore) Pte Ltd is seeking motivated and experienced Seafreight Customer Service professional to join our dynamic team.
In this full-time role, you will be responsible for providing exceptional customer service experience and support to our clients.What you'll be doingManage and respond to customer inquiries and requests related to seafreight shipmentsCoordinate with internal teams and external partners to facilitate seamless freight forwarding servicesPrepare and process relevant documentation for seafreight shipmentsMonitor shipment status and provide proactive updates to customersAssist with the resolution of any issues or concerns that may arise during the shipping processMaintain accurate records and data related to customer accounts and shipmentsContribute to the continuous improvement of customer service processes and proceduresWhat we're looking forCustomer ServiceMinimum 2 years of Customer Service experience in NVOCC or freight forwardingStrong understanding of seafreight operations and documentation requirementsExcellent communication and interpersonal skills to effectively interact with customersAbility to multitask, prioritize and work under pressure to meet deadlinesDemonstrable problem-solving and analytical skillsStrong attention to detail and commitment to delivering high-quality serviceWhat we offerOpportunities for professional development and career advancementFlexible work arrangements to maintain a healthy work-life balanceTeam-building activities and social eventsAbout usVanguard Logistics Services is a leading global NVOCC, freight consolidation service provider.
With a strong presence in the Commonwealth Central Region, we pride ourselves on delivering reliable and efficient services to our clients.
Our team of dedicated professionals is driven by a commitment to innovation, customer satisfaction, and sustainability.
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