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Customer Service Representative Job Opening In Auckland – Now Hiring Tribe Recruitment


Job description

Overview
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About The CompanyJoin a well-established business that has been serving New Zealanders for over five decades.
Specialising in a variety of services including carpet and upholstery cleaning, flood restoration, and pest control, their goal is to provide innovative, high-quality solutions that meet the needs of both residential and commercial customers.
Their core values include integrity, respect, and a commitment to innovation.
They're a company that thrives on teamwork, fostering a supportive and collaborative work environment where each team member is valued.
About The RoleYou'll be the first point of contact for retail and insurance customers, so empathy, professionalism, and great communication skills are key.
What You'll Be Doing
Talking to customers via phone, email and text to schedule appointments with technicians.
Handling a mix of inbound and outbound calls.
Coordinating with insurance referrals and ensuring all necessary follow-ups and documentation are handled with care and accuracy.
Managing a busy shared inbox, where you'll deal with online booking requests, insurer queries, and customer updates.
Supporting customers during high-pressure situations like flood events (this business is a 24/7 emergency response provider so you may occasionally be asked to support outside of usual hours, but overtime is always paid).
Collaborating with scheduling and processing teams to ensure smooth service delivery.
Hours: Monday – Friday, 8am – 5pm.
About You
We're looking for an experienced customer service professional who takes pride in providing outstanding service and thrives in environments where teamwork is at the core of their success.
You'll Bring
Previous experience ideally within industries like construction, insurance, or trade-based customer support – where you've booked services between customers and technicians.
Strong written and verbal communication skills
Friendly, empathetic, and solution-focused approach – you care about giving a great customer experience.
Tech-savviness and the ability to pick up new systems quickly.
The attitude of a team player – you're accountable, self-managing, and happy to carry your share in a small team.
Apply
To find out more, please get in touch with Alex Rutherford at ****** for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Auckland, New Zealand, highlighting market share and opportunities for professionals in Customer Service roles.

4514 Jobs in New Zealand
4514
910 Jobs in Auckland
910
Download Customer Service Jobs Trends in Auckland and New Zealand

Are You Looking for Customer Service Representative Job?

Great news! is currently hiring and seeking a Customer Service Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tribe Recruitment adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Customer Service Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Representative?

Key qualifications for Customer Service Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Representative?

To improve your chances of getting hired for Customer Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Representative Job Success

Tribe Recruitment interview tips for Customer Service Representative

Here are some tips to help you prepare for and ace your Customer Service Representative job interview:

Before the Interview:

Research: Learn about the Tribe Recruitment's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Representative interview at Tribe Recruitment, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tribe Recruitment's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Representative Positions

Setting up job alerts for Customer Service Representative is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!