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Urgent! Customer Service Representative Job Opening In Auckland – Now Hiring Tribe Recruitment
Overview
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About The CompanyJoin a well-established business that has been serving New Zealanders for over five decades.
Specialising in a variety of services including carpet and upholstery cleaning, flood restoration, and pest control, their goal is to provide innovative, high-quality solutions that meet the needs of both residential and commercial customers.
Their core values include integrity, respect, and a commitment to innovation.
They're a company that thrives on teamwork, fostering a supportive and collaborative work environment where each team member is valued.
About The RoleYou'll be the first point of contact for retail and insurance customers, so empathy, professionalism, and great communication skills are key.
What You'll Be Doing
Talking to customers via phone, email and text to schedule appointments with technicians.
Handling a mix of inbound and outbound calls.
Coordinating with insurance referrals and ensuring all necessary follow-ups and documentation are handled with care and accuracy.
Managing a busy shared inbox, where you'll deal with online booking requests, insurer queries, and customer updates.
Supporting customers during high-pressure situations like flood events (this business is a 24/7 emergency response provider so you may occasionally be asked to support outside of usual hours, but overtime is always paid).
Collaborating with scheduling and processing teams to ensure smooth service delivery.
Hours: Monday – Friday, 8am – 5pm.
About You
We're looking for an experienced customer service professional who takes pride in providing outstanding service and thrives in environments where teamwork is at the core of their success.
You'll Bring
Previous experience ideally within industries like construction, insurance, or trade-based customer support – where you've booked services between customers and technicians.
Strong written and verbal communication skills
Friendly, empathetic, and solution-focused approach – you care about giving a great customer experience.
Tech-savviness and the ability to pick up new systems quickly.
The attitude of a team player – you're accountable, self-managing, and happy to carry your share in a small team.
Apply
To find out more, please get in touch with Alex Rutherford at ****** for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4516 jobs in New Zealand and 911 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Tribe Recruitment is currently hiring and seeking a Customer Service Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Representative Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tribe Recruitment adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Representative Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Representative interview at Tribe Recruitment, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tribe Recruitment's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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