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Customer Service Representative Job Opening In Auckland – Now Hiring Service Foods Ltd


Job description

Join a fast-paced, customer-focused team at Service Foods!
We are looking for an experienced and reliable Customer Service Representative to join our Afternoon CSR team in Mangere, Auckland.In this role, you will be the first point of contact for our valued customers—handling inquiries, processing orders, and resolving issues efficiently and professionally.Using Salesforce/CRM, you'll maintain accurate customer records and support smooth day-to-day operations.
You'll work closely with internal departments to ensure timely order fulfilment and deliver outstanding service that reflects our commitment to excellence.Location: Mangere, Auckland (near Auckland Report)Employment Type: Permanent, Full-TimeStart Date: ImmediateDays of work: Sunday to Friday (Wednesday and Saturday rostered off)Hours of work: 3:30 pm to 11:30 pmKey responsibilities include:Provide excellent customer service through efficient order processing, communication, and problem-solving.Build and maintain positive customer relationships while supporting sales and managing accurate data.Engage with customers over the phone to address inquiries and meet their requirements.Process and action customer orders from calls, emails, faxes, and online channels promptly.Accurately enter customer orders into the system (Sage/ERP) and update records in Salesforce (CRM).
Prioritise and manage customer backorders for timely delivery.Identify sales opportunities and pursue them to drive revenue growth.Follow up on customer queries, complaints, and requests, and coordinate with internal teams for resolution.You will be a driven and resilient individual with a strong background in customer service.
You will have a formal qualification (Year 13 or equivalent) and experience working in a call centre or phone-based environment.This is a fast-paced role that requires adaptability, and the ability to perform under pressure while maintaining accuracy and efficiency.Key Attributes:Professional phone manner with the ability to build rapport quicklyProven experience in a Customer Support, call centre, or similar roleStrong attention to detail and ability to gather and interpret informationExcellent organisational, time management, and decision-making skills in a fast-paced environmentProficiency in Microsoft Office Suite (essential) and experience with CRM (Salesforce) and ERP systems (advantageous)Commitment to delivering outstanding customer serviceStrong understanding of processes, systems, and data entryExcellent interpersonal skills with an empathetic and adaptable approachReliable transport to and from workStrong literacy, numeracy, and communication skillsKnowledge of the food services warehouse industry, NZ food products, and basic ingredientsNga Kawatau | What to expectAt Service Foods, we strongly believe in fostering a positive and dynamic work environment.
Throughout your tenure with us, it is important to embody our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility.
These values guide us in delivering exceptional service and contributing to the success of our team and the business.
We encourage you to embrace these principles as you grow and thrive with us.We offer a competitive salary, comprehensive benefits, and opportunities for career growth.If you thrive in a high-energy environment, enjoy leading teams, and are passionate about delivering exceptional service, we'd love to hear from you.Whaimana | Eligibility:Applicants must have NZ citizenship, residency, or a valid work visa.Pre-employment Checks:To ensure a safe and compliant work environment, successful candidates will be required to complete satisfactory pre-employment checks.
These will include satisfactory employment references, government agency verifications (Ministry of Justice and ACC) as well as alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.
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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Auckland, New Zealand, highlighting market share and opportunities for professionals in Customer Service roles.

4516 Jobs in New Zealand
4516
911 Jobs in Auckland
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Download Customer Service Jobs Trends in Auckland and New Zealand

Are You Looking for Customer Service Representative Job?

Great news! is currently hiring and seeking a Customer Service Representative to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Service Foods Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Customer Service Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Representative?

Key qualifications for Customer Service Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Customer Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Representative Job Success

Service Foods Ltd interview tips for Customer Service Representative

Here are some tips to help you prepare for and ace your Customer Service Representative job interview:

Before the Interview:

Research: Learn about the Service Foods Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Representative interview at Service Foods Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Service Foods Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Representative Positions

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