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Customer Service Representative Job Opening In Auckland – Now Hiring Pact Group

Customer Service Representative

    New Zealand Jobs Expertini Expertini › New Zealand › Jobs › Auckland › Information And Record Clerks › Customer Service Representative

Job description

Customer Service Representative

  • Contract

    • Company Description

    Our Pact Packaging division is pioneering a whole product life cycle approach to sustainable packaging.

    Partnering with global brands to local dairy producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture.Our Pact Packaging division is pioneering a whole product life cycle approach to sustainable packaging.

    Partnering with global brands to local dairy producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture.

    Job Description

    About this opportunity

    The position is a full-time, fixed-term contract with a duration of 12 months.

    Reporting directly to the Sales Manager, the Customer Service role is responsible for managing daily interactions with customers, ensuring their needs are met promptly and professionally.

    The customer base includes both external clients and internal stakeholders such as operations, technical, distribution, purchasing/planning, and quality teams.

    This role also manages all administrative processes related to customer engagement and provides critical support to Account Managers in fulfilling their responsibilities.

    Your key responsibilities will be to:

  • Support the Sales Team by participating in forecasting, budgeting, and performance tracking to help Account Managers meet targets efficiently.
  • Process customer orders accurately and promptly using SAP, ensuring smooth order fulfillment and maintaining strong customer relationships.
  • Manage administrative tasks such as credit processing, pallet returns, and customer correspondence to support sales operations.
  • Handle customer quality complaints by logging NCRs, coordinating corrective actions, and ensuring timely responses.
  • Communicate proactively with customers about changes, maintain contact databases, and share market insights with the team.
  • Process all export orders against stock manufacturing dates and freight bookings.
  • Ensure compliance with health, safety, and environmental standards by reporting hazards, participating in reviews, and supporting WHSE initiatives.
  • Collaborate across departments including Distribution, Quality, and Site Services to ensure seamless operations and customer satisfaction.

    • Your skills and experience:

    To be successful in this role, you’ll have:

  • Proficiency with both excel and SAP or similar ERP systems.
  • Strong communication and interpersonal skills.
  • Ability to compile and analyse performance reports.
  • Attention to detail and accuracy in processing orders and invoices.
  • Problem-solving skills and a proactive approach to addressing customer and company issues.
  • Ability to work collaboratively with various departments (production, planning, distribution, procurement).

    • Additional Information

    Why Join Us?

  • Work for a company dedicated to sustainability and leading the circular economy.
  • Take advantage of opportunities for professional growth and development as the company continues to expand.
  • Thrive in a supportive, forward-thinking environment that values your expertise.
  • Strong team work ethic and safety-first culture.
  • Collaborate with passionate people and shape a safer, smarter future.
  • Discounted rates and savings through our anz@work benefits program

    • Location: East Tamaki, Auckland, New Zealand
    Hours: Regular daytime working hours - Monday to Friday

    How to apply:

    If this role sounds like you, please click on the apply button and follow the prompts.

    We will get in touch if you are shortlisted for this opportunity.

    If you would like to learn more about our company, you may check our website: 

    Required Skill Profession

    Information And Record Clerks


    • Job Details

    Unlock Your Customer Service Potential: Insight & Career Growth Guide


    Real-time Customer Service Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Auckland, New Zealand, highlighting market share and opportunities for professionals in Customer Service roles.

    4514 Jobs in New Zealand
    4514
    910 Jobs in Auckland
    910
    Download Customer Service Jobs Trends in Auckland and New Zealand

    Are You Looking for Customer Service Representative Job?

    Great news! is currently hiring and seeking a Customer Service Representative to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Pact Group adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying New Zealand laws and regulations

    What Is the Average Salary Range for Customer Service Representative Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Service Representative?

    Key qualifications for Customer Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Customer Service Representative Job Success

    Pact Group interview tips for Customer Service Representative

    Here are some tips to help you prepare for and ace your Customer Service Representative job interview:

    Before the Interview:

    Research: Learn about the Pact Group's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Service Representative interview at Pact Group, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Pact Group's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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