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Customer Service Representative Job Opening In Auckland – Now Hiring Auckland Council

Customer Service Representative

    New Zealand Jobs Expertini Expertini › New Zealand › Jobs › Auckland › Information And Record Clerks › Customer Service Representative

Job description

The opportunity



We have a full-time opportunity for an empathetic Customer Service Representative to join our team based at the North Shore Memorial Park.


The Memorial Park is a place of beauty, reflection, and remembrance for all of those that visit.

Reporting to the Customer Services Team Leader, you will be part of a high-performing team working with our communities (customers and stakeholders) managing end to end transactions at the cemetery.



No two days are the same and you will be involved in:

• Helping facilitate the bereavement and funeral process
• Creating and building strong relationship with key stakeholders in your area/community
• Helping assist with genealogy, record keeping and monument requests

You can read a copy of the position description

He kōrero mōu: About you

This role would suit someone who is an effective and compassionate communicator with great organisational skills.

Our office is open Monday to Saturday 8:00am to 4.30pm and flexibility is required due to the nature of the environment.

Key things we will look for in you include:

• Outstanding customer service skills and experience
• Strong written and verbal communication skills
• Strong computer skills
• Excellent emotional quotient with the ability to create rapport quickly,
• Excited by multi-tasking, juggling, and the ability to prioritise quickly under pressure
• A resilient and empathetic team player with the ability to work collaboratively with your small office team and our operations team
• Proactive problem solver with a desire for ongoing continuous improvement
• Flexibility to work Saturdays on a roster basis and at other cemetery sites if needed

This role is Monday to Friday with rostered Saturdays.

Ngā āhuatanga kei a mātou: What we offer

We work as an essential service, helping people at their time of need.

This can be a very rewarding role.

Join our passionate and proactive team who are eager to support the community around them.

If this sounds like you, then apply today and help us deliver a world-class service to Aucklanders.


Ehara taku toa, he takitahi, he toa takitini
My success is not mine alone, but the success of many.

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts!

Required Skill Profession

Information And Record Clerks


  • Job Details

Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Auckland, New Zealand, highlighting market share and opportunities for professionals in Customer Service roles.

3733 Jobs in New Zealand
3733
695 Jobs in Auckland
695
Download Customer Service Jobs Trends in Auckland and New Zealand

Are You Looking for Customer Service Representative Job?

Great news! is currently hiring and seeking a Customer Service Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Auckland Council adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Customer Service Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Representative?

Key qualifications for Customer Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Representative?

To improve your chances of getting hired for Customer Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Representative Job Success

Auckland Council interview tips for Customer Service Representative

Here are some tips to help you prepare for and ace your Customer Service Representative job interview:

Before the Interview:

Research: Learn about the Auckland Council's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Representative interview at Auckland Council, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Auckland Council's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Representative Positions

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