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Customer Service Officer Job Opening In WorkFromHome – Now Hiring Assurant


Job description

Why work with Assurant?

When you join Assurant, you will be part of a community that cares.

A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

So, connect with us.

Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.

Some of the benefits we offer to our team members are:

  • Development programs and study grants and support for higher education

  • Cultural day off to celebrate what’s important to you

  • International and local mentoring programs

  • Diversity panels and employee resource groups

  • Hybrid work model

  • 2 mental health recharge days per year

  • Annual health & wellbeing allowance to contribute to your overall wellbeing (pro-rata)

  • Volunteering opportunities to give back to a cause that is important to you

We are seeking an experienced customer service officer to join us on a permanent basis to provide exceptional service to our customers.

This role will help manage our busy phone lines and is responsible for providing quotes, establishing insurance policies, and assisting customers with changes and queries on their policy.

You will be based in our stunning new central Auckland offices, where you will join a team that is passionate about providing the best experience to our customers.

This role has flexibility to work from home up to two days per week.

Plus, no weekend or night shifts!

What’s the role about?

We are seeking an experienced customer service officer to join us on a permanent basis to provide exceptional service to our customers.

This role will help manage our busy phone lines and is responsible for providing quotes, establishing insurance policies, and assisting customers with changes and queries on their policy.

Reporting to the Customer Service Manager you would be responsible for:

  • Delivering excellent service for all customers

  • Providing timely and accurate responses over the phone and via e-mail

  • Ensuring all documentation is up-to-date, accurate and correctly stored

  • Coordinating administrative duties in between calls and emails

  • Resolving customer complaints and/or objections within delegated authority to ensure best possible outcome for the customer and Assurant

  • Working effectively in a team environment, collaborating with others and sharing knowledge and skills to achieve team goals and objective

About you:

  • Previous customer service and/or call centre experience

  • An interest or experience with classic cars/motorcycles/vehicles (highly desired!)

  • Previous experience in insurance and warranty (desirable but not essential - we will train you!)

  • Technology savvy and quick to learn new systems

  • Proactive attitude and willingness to learn

  • A pleasant and professional phone and email manner

  • Great team player

  • Ability to meet service levels and individual KPI’s

  • Ability to prioritise and multi-task effectively

  • Decision making skills and ability to problem solve

  • Sound knowledge of Microsoft Office Suite

To apply:

Please submit your resume accompanied by a cover letter detailing your suitability for the role.

Don’t miss your opportunity to be part of this successful team, apply now!

For further information about Assurant, please visit our website:

The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.

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Required Skill Profession

Customer Service


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in WorkFromHome, New Zealand, highlighting market share and opportunities for professionals in Customer Service roles.

4514 Jobs in New Zealand
4514
1614 Jobs in Workfromhome
1614
Download Customer Service Jobs Trends in Workfromhome and New Zealand

Are You Looking for Customer Service Officer Job?

Great news! is currently hiring and seeking a Customer Service Officer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Assurant adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Customer Service Officer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Officer?

Key qualifications for Customer Service Officer typically include Customer Service and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Officer?

To improve your chances of getting hired for Customer Service Officer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Officer Job Success

Assurant interview tips for Customer Service Officer

Here are some tips to help you prepare for and ace your Customer Service Officer job interview:

Before the Interview:

Research: Learn about the Assurant's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Officer interview at Assurant, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Assurant's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Officer Positions

Setting up job alerts for Customer Service Officer is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!