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Urgent! Customer Service Officer Job Opening In WorkFromHome – Now Hiring Assurant
Why work with Assurant?
When you join Assurant, you will be part of a community that cares.
A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.
We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.
So, connect with us.
Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.
Some of the benefits we offer to our team members are:
Development programs and study grants and support for higher education
Cultural day off to celebrate what’s important to you
International and local mentoring programs
Diversity panels and employee resource groups
Hybrid work model
2 mental health recharge days per year
Annual health & wellbeing allowance to contribute to your overall wellbeing (pro-rata)
Volunteering opportunities to give back to a cause that is important to you
We are seeking an experienced customer service officer to join us on a permanent basis to provide exceptional service to our customers.
This role will help manage our busy phone lines and is responsible for providing quotes, establishing insurance policies, and assisting customers with changes and queries on their policy.
You will be based in our stunning new central Auckland offices, where you will join a team that is passionate about providing the best experience to our customers.
This role has flexibility to work from home up to two days per week.
Plus, no weekend or night shifts!
We are seeking an experienced customer service officer to join us on a permanent basis to provide exceptional service to our customers.
This role will help manage our busy phone lines and is responsible for providing quotes, establishing insurance policies, and assisting customers with changes and queries on their policy.
Reporting to the Customer Service Manager you would be responsible for:
Delivering excellent service for all customers
Providing timely and accurate responses over the phone and via e-mail
Ensuring all documentation is up-to-date, accurate and correctly stored
Coordinating administrative duties in between calls and emails
Resolving customer complaints and/or objections within delegated authority to ensure best possible outcome for the customer and Assurant
Working effectively in a team environment, collaborating with others and sharing knowledge and skills to achieve team goals and objective
About you:
Previous customer service and/or call centre experience
An interest or experience with classic cars/motorcycles/vehicles (highly desired!)
Previous experience in insurance and warranty (desirable but not essential - we will train you!)
Technology savvy and quick to learn new systems
Proactive attitude and willingness to learn
A pleasant and professional phone and email manner
Great team player
Ability to meet service levels and individual KPI’s
Ability to prioritise and multi-task effectively
Decision making skills and ability to problem solve
Sound knowledge of Microsoft Office Suite
To apply:
Please submit your resume accompanied by a cover letter detailing your suitability for the role.
Don’t miss your opportunity to be part of this successful team, apply now!
For further information about Assurant, please visit our website:
The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in WorkFromHome, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in WorkFromHome, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4514 jobs in New Zealand and 1614 jobs in WorkFromHome. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Assurant is currently hiring and seeking a Customer Service Officer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Officer Jobs WorkFromHome.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Assurant adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Officer Jobs New Zealand varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Officer typically include Customer Service and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Officer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Officer interview at Assurant, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Assurant's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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