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Urgent! Customer Service Officer Fixed Term Contract (Full time) VetPartners SO - Customer Auckland RR-9005 Job Opening In Auckland – Now Hiring VetPartners
Description
Customer Support Officer – Best for Pet Program
Location: Auckland or Christchurch, New Zealand
At VetPartners, we pride ourselves on delivering shared services support that drives success for our veterinary clinics.
This role features a hybrid work arrangement, with four days in the office to promote collaboration, build strong connections, and enhance team engagement, and will directly support our mission of delivering exceptional veterinary care.
Are you passionate about helping others and love animals?
Join a team that supports veterinary clinics across Australia and New Zealand and helps make quality pet care more accessible.
As a Customer Support Officer, reporting to the Customer Service Team Leader, you’ll be the friendly voice and helpful guide for veterinary clinics and clients using the Best for Pet Wellness Plan.
Based within our dedicated call centre team, you’ll be the first point of contact for clinics and clients—responding to enquiries via phone and email with professionalism, empathy, and efficiency.
You’ll provide guidance on program details, assist with troubleshooting system or product issues, and escalate more complex matters to our specialist teams when needed.
Your proactive, customer-first approach will help clinics and clients get the most out of the Best for Pet Wellness Plan ultimately improving veterinary care for pets and their owners.
What you’ll be doing
Support Clinics/Clients: Respond to inbound calls and emails, providing clear, accurate information about the Best for Pet Wellness Plan.
Solve Problems: Diagnose and troubleshoot system or product issues, walking clinic teams and clients through solutions or escalating where necessary.
Build Relationships: Develop trusted, long-term relationships through reliable, friendly support and follow-ups.
Stay Organised: Accurately record all interactions in our CRM, maintain records, and contribute to reports and trend analysis.
Contribute Ideas: Identify opportunities to improve service delivery and share insights with internal teams.
Collaborate: Work closely with colleagues to meet service levels, share knowledge, and ensure a positive team culture.
What we’re looking for
Excellent verbal and written communication skills
Strong problem-solving ability and calmness under pressure
Confident using technology and quick to learn new systems
A customer-focused, empathetic approach to support
Strong time management and ability to prioritise tasks effectively
A collaborative team player with a positive, professional attitude
Why join VetPartners?
Shared Purpose: Join a passionate community dedicated to making a positive impact on pets and their owners.
Collaborative Culture: Work in a supportive environment where innovation and personal growth are encouraged.
Rewarding Work: Know that your contributions directly support a meaningful mission every single day.
Career Growth: Grow with us through ongoing training and professional development.
If you’re a natural communicator who thrives on solving problems and helping others succeed, we’d love to hear from you.
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4516 jobs in New Zealand and 911 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! VetPartners is currently hiring and seeking a Customer Service Officer Fixed Term Contract (Full time) VetPartners SO Customer Auckland RR 9005 to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Officer Fixed Term Contract (Full time) VetPartners SO Customer Auckland RR 9005 Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at VetPartners adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Officer Fixed Term Contract (Full time) VetPartners SO Customer Auckland RR 9005 Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Officer Fixed Term Contract (Full time) VetPartners SO Customer Auckland RR 9005 typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Customer Service Officer Fixed Term Contract (Full time) VetPartners SO Customer Auckland RR 9005 interview at VetPartners, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the VetPartners's products or services and be prepared to discuss how you can contribute to their success.
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