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Urgent! Customer Service Manager Job Opening In Auckland – Now Hiring Health Inside Ltd
About Health Inside
Health Inside Limited is a New Zealand-based exporting company engaged in the production, wholesale, and cross-border e-commerce distribution of health supplements and cosmetics.
We distribute across multiple international markets including Korea, Japan, the US, and global e-commerce platforms.Role Description
We are seeking an experienced Customer Service Manager to oversee and manage customer service operations, with a particular focus on servicing e-commerce Korean customers and developing service policies to improve customer experience.
The successful candidate will lead customer service processes, establish quality standards, and liaise with internal teams to ensure the highest level of client satisfaction.
The role is a full-time, permanent position based in Auckland, New Zealand.
Key Responsibilities
Own multi-channel support (email, phone, chat, social, marketplaces) with clear SLAs/OLAs and escalation paths.
Build and maintain a searchable knowledge base/FAQ; keep KR macros and templates up to date.
Lead the CS team across onboarding, training/coaching, QA reviews, and performance management.
Develop and implement customer service policies, standards, and procedures.
Manage order investigations with 3PL/couriers (lost, damaged, partial, international) and drive timely resolution.
Oversee returns/exchanges/RMA end-to-end; identify trends and reduce preventable returns.
Manage subscriptions/auto-ship (pauses, skips, churn-save) and loyalty/rewards queries.
Maintain strong product knowledge (ingredients, usage, contraindications) and train the team.
Record and escalate adverse reactions/product complaints; support batch/lot tracking and recall readiness with Ops/QA.
Run VoC loops: tag themes, quantify pain points, and propose fixes to Product/Ops/Website.
Collaborate cross-functionally (Logistics, Sales, Ops) to improve the overall customer experience.
Analyse CS performance and customer feedback; report insights and recommend improvements.
Skills and Experience
At least three years' experience in customer service, client management, or a related discipline.
Strong leadership and communication skills with the ability to train, coach and supervise staff.
Fluency in Korean (verbal and written) to support cross-border business operations.
Proficiency with MS Office, and e-commerce platforms.
Strong problem-solving, analytical, and organisational abilities.
What We Offer
Competitive salary above the New Zealand median wage.
Opportunity to work in a dynamic cross-border business with strong growth potential.
Supportive team environment with career development opportunities.
Interested candidates should submit their CV and cover letter with the current NZ VISA STATUS to ******.
Please note that only qualified candidates will be contacted.
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3733 jobs in New Zealand and 695 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Health Inside Ltd is currently hiring and seeking a Customer Service Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Manager Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Health Inside Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Manager Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Manager interview at Health Inside Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Health Inside Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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