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Customer Service - Import/Export Airfreight Job Opening In Auckland – Now Hiring Kuehne+Nagel

Customer Service Import/Export Airfreight

    New Zealand Jobs Expertini Expertini › New Zealand › Jobs › Auckland › Other General › Customer Service Import/export Airfreight

Job description

It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.
But that is not all.
Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.
At Kuehne+Nagel, our contribution counts in more ways than we imagine.
We are looking for an experienced Auckland based Customer Service representative to join our Customer Care Team responsible for managing a variety of Import Air Customers.
Reporting to the National Customer Care Manager, you will have a strong passion for delivering customer excellence, with your dedication for going above and beyond being the key to your success!
How you create impact
Your main tasks and responsibilities:
Monitor shipments proactively, communicate updates, and manage customer feedback, complaints, and escalations with swift resolution.
Own the shipment process end-to-end, ensuring efficient file handling, accurate customer and shipment data, and full regulatory compliance.
Promote and support customer adoption of digital tools, while staying up to date through ongoing training.
Lead or support customer implementations, ensuring coordination across internal teams and participation in training programmes.
Drive customer retention and growth through strong relationship management and service excellence.
What we would like you to bring
We are looking for someone with:
A keen desire to learn and grow
Exceptional attention to detail and time management skills
A passion for dealing with customers and solving complex, time-critical problems
Ability to work under pressure
Excellent communication skills both written and verbal
Strong organisational skills including the ability to prioritise tasks
?A positive work ethic, attitude and someone who has a passion for customer excellence
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on.
At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.
Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles.
Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
#J-*****-Ljbffr

Required Skill Profession

Other General


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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Auckland, New Zealand, highlighting market share and opportunities for professionals in Customer Service roles.

4514 Jobs in New Zealand
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910 Jobs in Auckland
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Download Customer Service Jobs Trends in Auckland and New Zealand

Are You Looking for Customer Service Import/Export Airfreight Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Kuehne+Nagel adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Customer Service Import/Export Airfreight Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Import/Export Airfreight?

Key qualifications for Customer Service Import/Export Airfreight typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Customer Service Import/Export Airfreight Job Success

Kuehne+Nagel interview tips for Customer Service Import/Export Airfreight

Here are some tips to help you prepare for and ace your Customer Service Import/Export Airfreight job interview:

Before the Interview:

Research: Learn about the Kuehne+Nagel's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Import/Export Airfreight interview at Kuehne+Nagel, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Kuehne+Nagel's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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