Urgent! Customer Service Consultant Job Opening In ManUKau – Now Hiring Southern Cross
About us
We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.
With almost a million members in our care, we are New Zealand's leading health insurer.
We have an unstoppable focus, delivering outstanding experiences to our members in their time of need.
This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.
About the role
We are recruiting for our next intake of Customer Service Consultants! As part of our Contact Centre whānau, you will have the opportunity to make a positive difference to our members and colleagues health and wellbeing.
You will be joining an award-winning team, proud winners of the 2025 Readers Digest Quality Service Award.
A diverse team who are passionate, engaged, and supportive of each other.
The team know how to have fun, thrive, celebrate each other’s wins, all while bringing their whole selves to work.
Role Type: Permanent, Fulltime.
(You must be a NZ Resident, NZ Citizen or AUS Citizen to apply)
Start Date: Tuesday 20 January 2026
Hours of work: Our contact centre operates Monday through to Friday between ;
Location: Tāmaki Makaurau - Auckland
Onboarding & Training: You will receive comprehensive 5 weeks of training followed by mentoring to set you up for success.
We pride ourselves on giving our members the best experience, so you will need to be driven and a high performer.
As a Customer Service Consultant, you’ll be supporting our members by managing enquires via all contact channels, in line with our brand and value expectations.
What will your day look like?
Display consistently high levels of professionalism, and follow through to resolution as appropriate
Demonstrate effective contact management, ensuring maximum productivity is achieved
Display customer service that strongly aligns to our brand promise of ‘we’re with you.’
Demonstrate care in moments of vulnerability, and appropriate professionalism in all interactions
Provide appropriate options to support best member outcomes.
About you:
You are customer focussed, empathetic and love helping people
You have a positive outlook with a growth mindset
You have great communication skills and a friendly manner
You are resilient, agile and self-aware
You will be self-motivated to reach your goals
Ability to maintain confidentiality in all dealings
Some Contact Centre experience preferred but not essential.
Ngākau nui.
Āhurutanga.
Tikanga.
Join a proud diverse team, that is always there, always real, always true.
If you thrive in a caring, honest, and open culture, you will love working with us.
We know that it is our team’s culture and wellbeing that drive us forward.
That is why we prioritise not only professional development opportunities but opportunities to thrive personally, too.
We promote a healthy work/life balance, and our employees are encouraged to – and rewarded for – living well.
In return for your talent and skills, you will receive our amazing benefits package:
Five days of wellbeing leave and a volunteer day per year
Flexible in-office and remote working for we, team and me through our hybrid ways of working
Comprehensive induction programme
Development Pathway programme with remuneration increases as you move through the steps
Fully subsidised medical insurance for you and your immediate whānau
Life insurance cover and discounts on pet and travel insurance
Additional parental leave benefit and financial wellbeing support
Opportunity to purchase flexi leave
A leading workplace wellbeing programme
At Southern Cross it's important to us that we are committed to equity, diversity, and inclusion.
The first step on this path is to mihi atu to Te Ao Maori.
We know the importance of unity with indigenous peoples of Aotearoa, in this unity we will grow together.
We are looking for individuals who embody Southern Cross’ Values and Behaviours, someone who can bring their whole self to work, and thrive in our supportive environment.
We encourage applications from any background.
Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish.
If you share our commitment and passion, then apply now!
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Manukau, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Manukau, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3734 jobs in New Zealand and 16 jobs in Manukau. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Southern Cross is currently hiring and seeking a Customer Service Consultant to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Consultant Jobs Manukau.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Southern Cross adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Consultant Jobs New Zealand varies, but the pay scale is rated "Standard" in Manukau. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Consultant typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Consultant, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Consultant interview at Southern Cross, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Southern Cross's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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