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Customer Service Consultant - Accident Management - 12-month contract Job Opening In WorkFromHome – Now Hiring Custom Fleet


Job description

Overview

At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years.

It is the driving force that keeps us the fleet and leasing leader in Australia and New Zealand.

When you join the Custom Fleet family, you’re joining a business that is Going Places.

With Us, what you do and who you are matter.

We are a diverse crew that is welcoming, empowering, and focused on success.

About the role

We are seeking a Customer Service superstar who is passionate about insurance, the fleet industry and customer service.

This role focuses on providing outstanding service to existing clients.

The ideal candidate will be part of a supportive team that values quality, performance, and overall customer satisfaction.

Responsibilities

  • Proactively answering all calls to achieve and exceed daily, weekly, and monthly requirements
  • Lodging new claims and allocation of all repairs through the preferred repairer network
  • Coordinating reservations for any hire car requirements
  • Following all claims through to completion to ensure prompt finalisation
  • Building and maintaining relationships within our national preferred repairer network and third-party suppliers
  • Diligent management of claims portfolio to ensure timely action on all claims including settlements

About you

The successful candidate will portray the following:

  • Previous experience in customer service
  • Insurance industry experience in claims management will be highly regarded
  • Strong analytical skills coupled with the ability to prioritise
  • Understand customer challenges and proactively identify areas of improvement
  • Always display a high level of integrity and confidentiality
  • Sound time management
  • The ability to connect, adapt, show resilience, and engage all levels in the business

For you

We offer industry leading Custom Perks including:

  • Annual performance bonus
  • An extra week of annual leave
  • Collaborative Hybrid work environment – 3 days in the office
  • Company funded social events
  • Dress for your day policy
  • Intersection – our Diversity Network
  • Cultural Leave swap
  • Ongoing investment in your growth including access to Degreed
  • Reward and recognition programs
  • Volunteer and community engagement opportunities
  • Wellbeing leave

How to apply

Please submit your resume and cover letter by clicking Apply Now.

We are committed to growing a team made up of diverse people, skills, and experiences.

We encourage applications from all backgrounds, communities, and industries.

Our diverse crew

We encourage applications from diverse backgrounds and are committed to building an inclusive team.

If you identify as someone from a diverse background and require support, please contact our Careers Team at or call for a return call from the Talent Team.

Diverse backgrounds include culturally diverse individuals, people with disabilities, members of the LGBTQIA+ community, and women.

Unlawful conduct commitment

Custom Fleet maintains a culture of respect with zero tolerance for discrimination, harassment, or victimisation.

We uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies.

Custom Fleet is not responsible for any fees related to unsolicited re

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Required Skill Profession

Customer Service


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in WorkFromHome, New Zealand, highlighting market share and opportunities for professionals in Customer Service roles.

4514 Jobs in New Zealand
4514
1614 Jobs in Workfromhome
1614
Download Customer Service Jobs Trends in Workfromhome and New Zealand

Are You Looking for Customer Service Consultant Accident Management 12 month contract Job?

Great news! is currently hiring and seeking a Customer Service Consultant Accident Management 12 month contract to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Custom Fleet adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Customer Service Consultant Accident Management 12 month contract Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Consultant Accident Management 12 month contract?

Key qualifications for Customer Service Consultant Accident Management 12 month contract typically include Customer Service and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Consultant Accident Management 12 month contract?

To improve your chances of getting hired for Customer Service Consultant Accident Management 12 month contract, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Consultant Accident Management 12 month contract Job Success

Custom Fleet interview tips for Customer Service Consultant   Accident Management   12 month contract

Here are some tips to help you prepare for and ace your Customer Service Consultant Accident Management 12 month contract job interview:

Before the Interview:

Research: Learn about the Custom Fleet's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Consultant Accident Management 12 month contract interview at Custom Fleet, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Custom Fleet's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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