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Urgent! Customer Relations Specialist - Sap/Salesforce Job Opening In Auckland – Now Hiring Jacobs Douwe Egberts
Customer Relations Specialist - SAP/Salesforce
Supply Chain Auckland Full-time New Zealand
Job Description
We are looking for a permanent full-time (40 hours) Customer Relations Specialist to join our CS team based in East Tamaki office, reporting to the Customer Services Manager you will play a vital role in providing support to customers (internal and external) in ensuring that all orders and delivery issues are promptly resolved with the highest level of customer service.
You will be responsible for, but not limited to:
Ensuring all outbound and inbound calls are made for customer orders as per call cycles
Ensuring customer orders for both professional and retail business are entered into our CRM (Salesforce) & ERP systems (SAP) accurately (including back orders if applicable) to ensure customer requirements & expectations are met
Execute up-sell JDE strategies to increase sales and expand a customer's product range within the existing customer base
Building rapport with all customers and potential customer of JDE
Respond to customer complaints requiring investigation in a timely manner
Working with internal stakeholders to ensure organisational cohesion with all customer focused initiatives
Facilitation of email requests; orders, product/pricing inquiries (internal and external customers) consumer complaints and quality enquiries
Daily completion of Credit Request and product returns
Qualifications
To be the best Customer Relations Specialist for this role, we're looking for someone who has the following skills and experience:
3 years' experience within FMCG in aCustomer Relations/Contact Centre
CRM & ERP systems experience – SAP and SalesForce
Coffee and tea or beverage knowledge – desirable
Excellent communication and interpersonal skills
Proficient in computer systems and web portals
Attention to detail and ability to prioritise tasks effectively
Strong troubleshooting skills and ability to learn new technologies quickly
Additional Information
What's in it for you?
Salary $60,000 to $65,000, 3% Kiwisaver Employer Contribution and incentive bonus
Medical Insurance for you and your family
Income Protection and Life Insurance
Enjoy half a day off on your birthday
Delicious coffee and tea on-site and quarterly free staff orders of your favourite coffee and tea brands
If you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise).
Short cover letters (in the Message section) outlining your motivation to join JDE Peet's in this role are greatly appreciated.
Company Description
JDE Peet's is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands.
For more than 265 years, we've been inspired by the belief that it's amazing what can happen over a cup of coffee.
We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Kiwi favourites such as Moccona, L'OR, Hummingbird, Bell Tea, Jed's, Ti Ora and more.
In ****, JDE Peet's generated total sales of close to 15 billion NZD and employed a global workforce of more than 20,000 employees.
We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way.
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Unlock Your Customer Relations Potential: Insight & Career Growth Guide
Real-time Customer Relations Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Relations in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2227 jobs in New Zealand and 496 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Customer Relations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Jacobs Douwe Egberts is currently hiring and seeking a Customer Relations Specialist Sap/Salesforce to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Relations Specialist Sap/Salesforce Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Jacobs Douwe Egberts adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Relations Specialist Sap/Salesforce Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Relations Specialist Sap/Salesforce typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Customer Relations Specialist Sap/Salesforce interview at Jacobs Douwe Egberts, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Jacobs Douwe Egberts's products or services and be prepared to discuss how you can contribute to their success.
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