Customer Manager Woolworths

Job description

Customer Manager - Woolworths
Job Description
You’re not the person who will settle for just any role.
Neither are we.
Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.
Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.
In this role, you’ll help us deliver better care for billions of people around the world.
It starts with YOU.


About Us
Huggies®.
Kleenex®.
Cottonelle®.
Scott®.
Kotex®.
Poise®.
Depend®.
Kimberly-Clark Professional®.
You already know our legendary brands—and so does the rest of the world.
In fact, millions of people use Kimberly-Clark products every day.
We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.


At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact.
We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity.
It’s all here for you at Kimberly-Clark.
Led by Purpose.
Driven by You.
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.
 You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You love what you do, especially when the work you do makes a difference.
At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.
When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.


In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.


Role Purpose
The Customer Manager – Woolworths NZ is responsible for leading the Woolworths NZ customer relationship, delivering profitable sales growth, and executing a joint business plan that drives both Kimberly-Clark and Woolworths NZ objectives.
This role requires a commercial leader who can navigate Woolworths operating model, leverage insights, and build a long-term growth strategy for our business.
Key Responsibilities
Customer Leadership
* Supporting the National Business Manager, assist with the development and execution of the Joint Business Plan (JBP) with Woolworths NZ, aligned to K-C’s strategic priorities.
* Manage commercial negotiations across trade terms, pricing, and investment, ensuring sustainable profitability.
* Lead forecasting and demand planning inputs to optimise supply and meet key supply metrics at K-C and Woolworths NZ.
* Drive collaboration with Woolworths NZ Category Managers and other Woolworths stakeholders to ensure executional excellence.
Growth Delivery
* Deliver sales, market share, and P&L targets for the Woolworths NZ account.
* Identify and unlock new growth levers, including new product launches, assortment optimisation, and promotional planning.
* Optimise media and retail readiness to maximise brand visibility in Woolworths NZ.
* Partner with Trade Shopper, eCommerce and Category teams to translate shopper insights into actionable plans.
Internal Collaboration
* Lead cross-functional engagement with Supply Chain, Marketing, Finance, and Digital teams to ensure seamless execution.
* Provide clear reporting, updates, and recommendations to senior leadership on performance and risks/opportunities.
* Champion best practice sharing across the broader sales team.
Analytics and Insights
* Analyse customer performance using Quantium, market scan data, and internal dashboards.
* Lead post-event analysis to ensure learning is captured and future plans are optimised.
Skills and Experience
* 3+ years in account management or commercial roles within FMCG.
* Proven experience managing a retail customer (Woolworths NZ experience preferred).
* Strong commercial acumen with deep understanding of P&L management.
* Excellent negotiation, relationship-building, and influencing skills.
* Analytical mindset with the ability to turn data into actionable insights.
* Strong project management and stakeholder engagement skills.
* Advanced Excel, Powerpoint and data visualisation skills (Power BI/Tableau desirable).
Benefits: 
You’ll also enjoy a range of other benefits including:
* Find a better work/life balance with hybrid and flexible working options, tailored to suit your lifestyle plus Flex Fridays
* Access 16 weeks of paid parental leave for primary carers and 6 weeks for secondary carers
* Take advantage of 2 recharge days and 1 volunteer day each year
* Enjoy discounts across the range of Kimberly-Clark products
* Benefit from a variety services including health insurance and superannuation
* Purchase up to 2 weeks extra annual leave
* Look after your social, physical and mental wellbeing with our free wellness and mental health resources and social events
* Grow your skills and knowledge with our tailored leadership and development programs, mentoring opportunities plus hundreds of online training courses
To Be Considered
Click the Apply button and complete the online application process.
A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.


Kimberly Clark is proudly accredited with as Employer of Choice for Gender Equality WGEA!
Kimberly Clark is proudly ranked by Forbes as 'World's Best Employer' 2021, 2022, 2023 and 2024!
Accredited by Toitū Takatāpui │Rainbow Tick
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organisation that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers.

 When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise.
We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.


 
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification.
Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.


Primary Location
Auckland Office
Additional Locations
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time

Required Skill Profession

Operations Specialties Managers