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Urgent! Customer Journey Manager/Service Designer - 18 Months Fixed Term Job Opening In New Zealand, New Zealand – Now Hiring Ko Matou About Us
Ko Matou – About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers
Mo te turanga - About the role
As a
Customer Journey Manager/Service Designer
, you'll play a pivotal role in shaping the future of our digital experiences, working on a fast-paced tech transformation project.
You'll work closely with stakeholders across the bank to build a view of the customer experience aligned to customer needs.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow.
Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Role Type: 18 Months
Role Location: Wellington or Auckland
Work Hours: 37.5 hours with flexibility available
Ka aha to ra e kite ai - What will your day look like
As a Customer Journey Manager you will:
Work with key stakeholders across the bank to build a view of the customer experience, aligned to customer needs and key customer journeys and interactions, including areas such as Financial Wellbeing, Vulnerability and other areas of focus as they are identified
Collaborate to build insights that help understand customer needs and moments that matter along the different customer journeys.
Identify key gaps or opportunities in our customer experience, and identify what work may be required to address these gaps and opportunities.
Develop appropriate outputs and frameworks to ensure a consistent approach to customer journey management
Ensure alignment with other colleagues involved in discovery work such as process specialists, business analysts and business architects.
Ou Pukenga - What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong knowledge of using a broad range of customer research techniques and service design frameworks
A track record of delivering insights that influence and improve customer experiences
Strong stakeholder management with the ability to build relationships across cross-functional teams, and influence to ensure strong and valued customer outcomes
Strong business and digital acumen and the ability to frame customer insights in business terms
Ability to facilitate internal workshops and stakeholder sessions as well as lead customer journey and design discovery activities
Experience contributing at a strategic level to developing and refining customer experience journeys
Influencing skills, including challenging the way we do our business (why and how), being open to new information and ideas and encouraging a diversity of perspectives
Strong self-motivation and passion for leading change and innovating on behalf of the customer
Experience working in a financial service business, or other highly regulated environment.
Knowledge of product management
You're not expected to have 100% of these skills.
At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
Te Ra Otinga - Job Posting End Date
15/10/2025 , *****pm, (NZ)
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Real-time Customer Journey Jobs Trends in New Zealand, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Journey in New Zealand, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2129 jobs in New Zealand and 85 jobs in New Zealand. This comprehensive analysis highlights market share and opportunities for professionals in Customer Journey roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Ko Matou About Us is currently hiring and seeking a Customer Journey Manager/Service Designer 18 Months Fixed Term to join their team. Feel free to download the job details.
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The fundamental ethical values are:The average salary range for a Customer Journey Manager/Service Designer 18 Months Fixed Term Jobs New Zealand varies, but the pay scale is rated "Standard" in New Zealand. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Journey Manager/Service Designer 18 Months Fixed Term typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Customer Journey Manager/Service Designer 18 Months Fixed Term interview at Ko Matou About Us, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ko Matou About Us's products or services and be prepared to discuss how you can contribute to their success.
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