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Urgent! Customer Engineer - New Zealand (Auckland) Job Opening In New Zealand, New Zealand – Now Hiring NCR Corporation

Customer Engineer New Zealand (Auckland)



Job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries.

NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities.

NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY

  • Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations and high levels of customer satisfaction.
  • May be requested to work outside of the assigned area as determined by projects, to cover for colleagues, and at times of demand peaks.
  • Ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
  • Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, handheld terminals, and associated peripherals.
  • Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).
  • Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements.
  • Subject to required training and certification which may be required to work at height e.g., ladders, MEWP, and or use handheld power tools
  • Field Service Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
  • Build working relationships with customers and develop informal communication channels with customer account at the local level
  • Represents NCR Voyix in a manner that reflects positively on the image and reputation of the company.
  • Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes repairs, and replaces components or modules.
  • Responsible for all NCR Voyix assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management
  • Maintain an appropriate parts inventory as well as parts record keeping.
  • Accurate and prompt reporting of calls and activity, as well as other reporting as required; Tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.
  • Capturing detailed customer asset information and other data required to complete any invoicing or billing activities.
  • May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA
  • May require prolonged travel, carrying and lifting parts of varying weights (up to 50 lbs.

    or 25 kg); May require bending/squatting, walking/standing/sitting for prolonged periods;
  • Participate in the Shift Pattern for the operating area – this may include weekend and evening working as determined by the Customer Coverage and SLA requirements.
  • May be asked to participate in a night shift where 24 x 7 customer support is needed, additional allowance may payable, as per country guidelines; May include occasional Night working to support deployment projects
  • Work to achieve the Key Performance Indicators established on a routine basis in order to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest priority.
  • BASIC QUALIFICATIONS

  • Clean Driving License required
  • High School Diploma or equivalent years of related experience
  • Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
  • Experience in PC Hardware Maintenance and support.

    Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
  • Excellent interpersonal skills/customer relationship skills required.
  • High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required.
  • High level of personal integrity; Support and promote teamwork and cooperative effort.
  • Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls.
  • Role Requirements

  • Must be licensed to operate a motor vehicle in your jurisdiction, and agree to periodic and controlled review of telematics (GPS) data for risk analysis of driving behavior while conducting company business in a company provided vehicle (as applicable)
  • PREFERRED QUALIFICATIONS

  • Associates degree / certifications in a Technology Field preferred.
  • Previous experience in NCR or similar equipment is a plus.
  • Recognized qualification within the Electronics or IT Domain preferred.
  • EPOS maintenance or install experience is preferred; Strong desktop hardware experience may be considered if EPOS experience is limited.
  • Offers of employment are conditional upon passage of screening criteria applicable to the job


    Required Skill Profession

    Other Installation, Maintenance, And Repair Occupations



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