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Customer Care Team Leader - Service Job Opening In New Zealand, New Zealand – Now Hiring nib

Customer Care Team Leader Service

    New Zealand Jobs Expertini Expertini › New Zealand › Jobs › Supervisors Of Office And Administrative Support Workers › Customer Care Team Leader Service

Job description

About nib | Ko Wai M­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­ātou

  • Free health, life, income protection insurance + discounts for family

  • Join a supportive and dedicated team where you can develop and enhance your career

  • Hybrid work environment, on average 2 days / week in office after training

  • An exceptionally generous leave policy including 22 days annual leave, cultural leave, 18 weeks fully paid parental leave for all parents

  • Fitness incentives

  • Short term incentive programmes

Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance.

We believe in “challenging the status quo” - we admire the diversity of thought and seek out people with an intrinsic need to make the world a better place.

Health and wellbeing go hand in hand with our ‘future state’ strategy.

Ehara i te toa takitahi (success is not achieved alone) - you will be joining a collaborative, innovative and driven team.

About the role | He Aha Te Tūranga

In this role you will lead and inspire a high-performing customer care team to deliver exceptional service across health and life products.

Your team in Auckland may be made up of customer care consultants, customer care administrators, health support consultants and member lifecycle specialists.

You will drive operational excellence, foster a culture of continuous improvement, and ensure your team is equipped to provide consistent, high-quality support across all contact channels.

  • Build a values-driven, high-performing team culture.

  • Ensure policies and procedures are documented and accessible.

  • Oversee cross-skilling and upskilling initiatives.

  • Support workforce planning and manage WFM tools.

  • Analyse performance data and drive insights.

  • Champion process improvement and strategic alignment.

  • Ensure compliance with nib’s Code of Conduct and Risk Management Strategy.

About you | Ko Wai Koe

You will be a people-focused leader with strong customer service experience and a passion for delivering outstanding outcomes to our members and advisers.

Your ability to coach, motivate and manage performance will be key to driving team success.

Your background may include insurance, financial services, contact centre or telecommunications as you will be leading a diverse team of up to 12, working in a variety of roles.

You will also have:

  • Strong knowledge of contact centre operations and workforce management.

  • Excellent coaching and interpersonal skills.

  • Advanced computer literacy with the ability to use multiple different systems.

  • Experience in insurance, financial services, telco or regulated industries preferred.

  • Resilience and adaptability, with a passion for leading through transformation and driving improved customer care.

If you're ready to step into a role that will challenge and reward you daily and provide an opportunity to build on your career, then please apply today!

We embrace an inclusive working environment.

We are LGBTQIA+, disability and neurodiverse inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate.

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team.

We make a commitment to come together with purpose and are excited to share moments that matter with one another.

Our Hubs are purpose built to support focused work, connection, and collaboration with peers.

We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace.

At nib, we’re committed to creating a flexible working environment where you’re free to be you.

All your information will be kept confidential according to EEO guidelines.

Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment.

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Required Skill Profession

Supervisors Of Office And Administrative Support Workers


  • Job Details

Unlock Your Customer Care Potential: Insight & Career Growth Guide


Real-time Customer Care Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Care in New Zealand, New Zealand, highlighting market share and opportunities for professionals in Customer Care roles.

2643 Jobs in New Zealand
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159 Jobs in New Zealand
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Download Customer Care Jobs Trends in New Zealand and New Zealand

Are You Looking for Customer Care Team Leader Service Job?

Great news! is currently hiring and seeking a Customer Care Team Leader Service to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at nib adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Customer Care Team Leader Service Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in New Zealand. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Care Team Leader Service?

Key qualifications for Customer Care Team Leader Service typically include Supervisors Of Office And Administrative Support Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Care Team Leader Service?

To improve your chances of getting hired for Customer Care Team Leader Service, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Care Team Leader Service Job Success

nib interview tips for Customer Care Team Leader Service

Here are some tips to help you prepare for and ace your Customer Care Team Leader Service job interview:

Before the Interview:

Research: Learn about the nib's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Care Team Leader Service interview at nib, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the nib's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Care Team Leader Service Positions

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