Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Care Specialist (Fixed Term Until 1St Feb 2026).
New Zealand Jobs Expertini

Urgent! Customer Care Specialist (Fixed Term Until 1St Feb 2026) Job Opening In Waikato – Now Hiring The Warehouse Group

Customer Care Specialist (Fixed Term Until 1St Feb 2026)



Job description

Overview
The Warehouse Group is looking for enthusiastic individuals to join our team as Fixed Term Customer Care Specialists for the busy peak season.
This role focuses on providing excellent customer service to shoppers across The Warehouse and Warehouse Stationery online stores, supporting customers via live online chat, as well as phone and email channels.
Responsibilities
Manage customer enquiries with a strong resolution focus.
Build rapport by actively listening and adapting your communication style.
Switch between chat, phone, and email support as needed.
Manage cases efficiently and follow up within agreed timeframes.
Stay up to date with processes, procedures, and products so customers receive accurate information.
Work Schedule
This is a fixed term role from 20 October 2025 to 1 February 2026 for the peak trading period.
You'll need to be available to work 40 hours per week between 8am and 7pm, including some weekend shifts.
Qualifications
About You
Passion for customer service is a must.
While previous contact centre experience would be great, what we're really looking for are people who live and breathe our values and can bring:
Reliable, responsible, and proactive approach to work.
Strong customer service skills – whether gained in retail, hospitality, call centres, or elsewhere.
Excellent communication skills (written and verbal), with the ability to stay calm and empathetic under pressure.
Solid computer literacy and strong attention to detail.
The ability to adapt quickly and work towards targets and KPIs.
A positive, team-focused attitude and a genuine passion for helping customers.
Additional Information
You'll be part of a supportive and diverse team who are passionate about delivering great customer experiences.
This is a fantastic opportunity to get your foot in the door with The Warehouse Group and gain experience in a fast-paced, customer-focused environment.
#J-18808-Ljbffr


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Customer Care Potential: Insight & Career Growth Guide


  • Real-time Customer Care Jobs Trends in Waikato, New Zealand (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Care in Waikato, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3092 jobs in New Zealand and 61 jobs in Waikato. This comprehensive analysis highlights market share and opportunities for professionals in Customer Care roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Care Specialist (Fixed Term Until 1St Feb 2026) Job?

    Great news! is currently hiring and seeking a Customer Care Specialist (Fixed Term Until 1St Feb 2026) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Warehouse Group adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying New Zealand laws and regulations
  • What Is the Average Salary Range for Customer Care Specialist (Fixed Term Until 1St Feb 2026) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Waikato. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Customer Care Specialist (Fixed Term Until 1St Feb 2026)?

    Key qualifications for Customer Care Specialist (Fixed Term Until 1St Feb 2026) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Customer Care Specialist (Fixed Term Until 1St Feb 2026)?

    To improve your chances of getting hired for Customer Care Specialist (Fixed Term Until 1St Feb 2026), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Customer Care Specialist (Fixed Term Until 1St Feb 2026) Job Success
    The Warehouse Group interview tips for Customer Care Specialist (Fixed Term Until 1St Feb 2026)

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the The Warehouse Group's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Customer Care Specialist (Fixed Term Until 1St Feb 2026) interview at The Warehouse Group, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Warehouse Group's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Customer Care Specialist (Fixed Term Until 1St Feb 2026) Positions

    Setting up job alerts for Customer Care Specialist (Fixed Term Until 1St Feb 2026) is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!