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Customer Care Coordinator Job Opening In Auckland – Now Hiring Presbyterian Support Northern


Job description

The Opportunity
At Enliven, we help people maintain their independence and dignity by supporting them to live well in their own homes.
As a Customer Care Consultant known internally as a Rostering Coordinator in our Enliven team, you will be scheduling our Support Workers to visit and provide a range of care services to our clients.
This includes making adjustments as needed in line with the changing needs of our clients and changing circumstances of our Support Workers.
On a daily basis, you will be talking with clients and liaising with Support Workers and work closely with your colleagues across the Enliven team to ensure efficient and effective provision of services.
We're looking for someone who's quick on their feet, thrives under pressure, and loves being the calm, capable voice that keeps things on track.
This role is perfect for someone who can handle a high volume of calls, multitask without breaking a sweat, and genuinely enjoys helping others.
What the role involves
No two days are the same.
You'll be the link between clients, support workers, and the wider Enliven team.
Your day might include:
Handling a high volume of incoming calls and responding to client and support worker queries
Coordinating schedules to ensure all services are covered efficiently and on time
Allocating support workers thoughtfully balancing client needs, staff availability, and travel efficiency
Managing changes or disruptions quickly and professionally
Keeping accurate records for payroll and service tracking
Liaising closely with Service Coordinators and Resourcing Leads to maintain seamless service delivery
Building strong relationships with clients, whanau, and staff
About you
You're someone who thrives in a busy environment and takes pride in being organised, empathetic, and adaptable.
You'll bring:
Excellent communication skills, especially over the phone
Strong customer service experience, ideally in high-volume or contact centre settings
Great time management and attention to detail
The ability to problem-solve calmly and confidently under pressure
Experience with scheduling, rostering, or administrative coordination (health sector experience is a plus)
Good computer literacy and comfort with databases and Microsoft Office
We are Diverse and Inclusive
We are committed to providing a diverse and inclusive working environment.
You will love coming to work and being included and valued for your contribution.
Examples of our commitment include - we are an accredited Dementia Friendly Organisation, a Domestic Violence Free Workplace, we are members of Diversity Works and a member of the Pride Pledge.
Highlights of Working with Us
To support your success you will have access to:
Opportunities for ongoing professional and career development
Access to free professional and external counselling, support and advice through our Employee Assistance Programmes
A range of discounted services and products through our BOOST programme
Rewards each time you successfully refer a friend or family member to work for PSN
Formal recognition of your service from 5 years service with PSN
Kiwi saver paid in addition to your salary
Apply to purchase up to 10 additional days of annual leave per year
To check out our Careers page, please copy and paste careers.psn.org.nz into your browser to learn more about us and working here, including other exciting opportunities with us.
E hika ma, Tono a mai!
(What are you waiting for )...

join our team and be part of the solution!
#J-*****-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Care Potential: Insight & Career Growth Guide


Real-time Customer Care Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Care in Auckland, New Zealand, highlighting market share and opportunities for professionals in Customer Care roles.

3090 Jobs in New Zealand
3090
662 Jobs in Auckland
662
Download Customer Care Jobs Trends in Auckland and New Zealand

Are You Looking for Customer Care Coordinator Job?

Great news! is currently hiring and seeking a Customer Care Coordinator to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Presbyterian Support Northern adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Customer Care Coordinator Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Care Coordinator?

Key qualifications for Customer Care Coordinator typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Care Coordinator?

To improve your chances of getting hired for Customer Care Coordinator, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Care Coordinator Job Success

Presbyterian Support Northern interview tips for Customer Care Coordinator

Here are some tips to help you prepare for and ace your Customer Care Coordinator job interview:

Before the Interview:

Research: Learn about the Presbyterian Support Northern's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Care Coordinator interview at Presbyterian Support Northern, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Presbyterian Support Northern's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Care Coordinator Positions

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