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Customer Care Consultant - Summer Fixed-Term Job Opening In Auckland – Now Hiring Sealink New Zealand Limited


Job description

If you love dealing with people and want to gain some valuable tourism experience, then don't delay - apply today!
We're gearing up for a busy and exciting summer — and we need vibrant, customer-focused team members to help us shine!
We're on the lookout for friendly, energetic people to join our
Half Moon Bay
Customer Care team for the summer season —
from early October through to the end of February ****.
This is a hands-on, people-facing role where you'll be out and about helping customers find their way, answering questions, and guiding them onto our vessels.
If you're someone who loves a fast-paced environment, thrives on face-to-face interaction, and enjoys making someone's day a little smoother, we'd love to hear from you.
Our shifts start as early as 4:45am and finish as late as 6pm.
Due to the early starts, you will have access to private transportation.
Majestic scenery.
Extraordinary wildlife.
And an escape unlike any other.
It's all in a typical day's work for us here at SeaLink – connecting people and businesses to the majestic Hauraki Gulf, so they can explore, transport stuff, commute, and share our love for the islands.
At SeaLink, we believe in connection and teamwork.
People come and stay at SeaLink – because of one boat, one team we might have all arrived on different ships, but we are all on the same boat together, working towards a common goal.
When you join the SeaLink team, you can ensure your work life blend remains stable through routine, and with the flexibility and opportunity to provide a balanced lifestyle – for you and your own family.
Key Accountabilities include:
Oversee the smooth queuing and loading of vehicles and passengers onto our vessels.
Receive in-bound customer booking(s) enquiries and/or complaints by telephone and email.
Ticket office – be the face of SeaLink in the terminal office when serving our customers.
Process all customer requests pertaining to sailing enquiries and bookings.
Respond to all online/email queries in a timely manner.
Be the escalation point for any customer complaints or queries.
Maintain our booking system including online capability.
To be successful in the role you will need to have the following skills, knowledge and experience:
Experience in in-bound Call Centre experience / experience in using an online booking / reservation system is advantageous.
Proven experience in customer resolution.
Ability to establish and maintain effective relationships with customers and gain their trust and respect.
The ability to work at other terminals as required.
What We Offer:
Career support - gain invaluable experience
The opportunity to work for a company who cares about their people and communities
Opportunity to work with passionate individuals and an incredible team
If this role sounds like the exciting
summer
opportunity you're looking for, Apply now!
Please submit your CV and a cover letter, specifically addressing the above skills and experience.
A position description can be provided upon request.
SeaLink has a strong commitment to workplace health and safety and the well-being of our people.
Successful candidates will be required to undertake a pre-employment drug test and a criminal record check.
All applicants will be required to provide proof of their qualifications and eligibility to work in New Zealand.
#J-*****-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Care Potential: Insight & Career Growth Guide


Real-time Customer Care Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Care in Auckland, New Zealand, highlighting market share and opportunities for professionals in Customer Care roles.

3092 Jobs in New Zealand
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Are You Looking for Customer Care Consultant Summer Fixed Term Job?

Great news! is currently hiring and seeking a Customer Care Consultant Summer Fixed Term to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sealink New Zealand Limited adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Customer Care Consultant Summer Fixed Term Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Care Consultant Summer Fixed Term?

Key qualifications for Customer Care Consultant Summer Fixed Term typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Customer Care Consultant Summer Fixed Term Job Success

Sealink New Zealand Limited interview tips for Customer Care Consultant   Summer Fixed Term

Here are some tips to help you prepare for and ace your Customer Care Consultant Summer Fixed Term job interview:

Before the Interview:

Research: Learn about the Sealink New Zealand Limited's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Care Consultant Summer Fixed Term interview at Sealink New Zealand Limited, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sealink New Zealand Limited's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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