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Urgent! Customer Care Consultant Job Opening In New Zealand, New Zealand – Now Hiring nib
About the role | He Aha Te Tūranga 🌟
We are looking for people who can turn an interaction with a member or adviser into an experience they will remember, for all the right reasons!
Working in our contact centre is high-energy and fast-paced! Your day is mapped out, answering up to 40 calls a day with often only a few minutes to adjust before answering the next one.
The environment is very structured with set breaks and Key Performance Indicators (KPIs) to reach.
We value human connection so you won’t be reading from scripts, we want you to bring your personality to work and make a difference to our members and their health journey.
The calls themselves can range from simple inquiries to more complex issues that require problem-solving.
There's a rhythm to it - each call is an opportunity to assist members and advisers by providing solutions, update records and smoothly transition to the next interaction, ensuring every customer receives the support they need.
There's also a sense of accomplishment in supporting our members and advisers when they need us the most.
You’ll receive training so you’re equipped with the right skills and knowledge to thrive and you’ll be part of a supportive team with very knowledgeable Leaders who are always there to assist and celebrate your success.
If you thrive in a fast-paced, dynamic environment and love a challenge, then this could be the perfect job for you!
This role will be based in our Auckland hub
This role operates on a rotating roster from Monday to Friday, with 8 hour shifts between 8:30am and 5:15pm (for example, starting between 8:30am-9:15am, therefore finishing any time between 4:30pm-5:15pm)
If you are selected to progress, you will be invited to attend an in-person Assessment Centre.
During this session you’ll participate in a group activity, a short interview and a role play.
This will take place in the Aukland hub on Wednesday, 5 November from 9:15am – 12pm.
The position starts on 24 November 2025 and requires your commitment to a six-week training program at our Auckland office.
About you | Ko Wai Koe 😊
You are confident in your computer skills and can multi-task and navigate systems whilst speaking with members over the phone
You can work in a structured and busy environment
You have previous experience in customer service and can provide exceptional outcomes
You enjoy interacting with customers over the phone
You have a willingness to learn and maintain new skills
You are motivated to achieve set goals and KPIs
You have a flexible and positive work approach and attitude
About nib | Ko Wai Mātou
Free health, life, income protection insurance + discounts for family
Join a supportive and dedicated team where you can develop and enhance your career
Great offices located in Auckland’s CBD
Hybrid work environment with the flexibility to work from home and the office (after training period completed)
An exceptionally generous leave policy including 22 days annual leave, cultural leave, 18 weeks fully paid parental leave for all parents
Fitness incentives
Short term incentive programmes
Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance.
We believe to 'challenge the status quo' - we admire the diversity of thought and seek out people with an intrinsic need to make the world a better place.
Health and wellbeing go hand in hand with our ‘future state’ strategy.
Ehara i te toa takitahi (success is not achieved alone) - you will be joining a collaborative, innovative and driven team.
Diversity, equity and inclusion | Te kanorau me te whakaurunga 🌈
We embrace an inclusive working environment.
We are LGBTTQIA+, disability and neurodiverse inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate.
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team.
We make a commitment to come together with purpose and are excited to share moments that matter with one another.
Our Hubs are purpose built to support focused work, connection, and collaboration with peers.
We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace.
The fine print
All your information will be kept confidential according to EEO guidelines.
Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
Next Steps: If you’re successful in going through to the next stage, you will be sent online Chat questions via email from Sapia to complete (if this is not completed you won’t progress further).
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Unlock Your Customer Care Potential: Insight & Career Growth Guide
Real-time Customer Care Jobs Trends in New Zealand, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Care in New Zealand, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3092 jobs in New Zealand and 161 jobs in New Zealand. This comprehensive analysis highlights market share and opportunities for professionals in Customer Care roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! nib is currently hiring and seeking a Customer Care Consultant to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Care Consultant Jobs New Zealand.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at nib adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Care Consultant Jobs New Zealand varies, but the pay scale is rated "Standard" in New Zealand. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Care Consultant typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Care Consultant, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Care Consultant interview at nib, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the nib's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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