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Urgent! Customer Call Centre / Service Dispatcher - Crown Christchurch Job Opening In Christchurch – Now Hiring Crown Equipment
Overview
Crown Lift Trucks New Zealand is proud of its history of serving New Zealand's businesses and communities for the past 42 years.
Crown Lift Trucks is one of the world's largest manufacturers and suppliers of lift trucks / forklifts and is a trusted brand with a reputation for quality and customer satisfaction.
With 15 branches and around 300 employees throughout New Zealand, we are one of the biggest names in lift truck supplies.
The role
You will join our knowledgeable and experienced service team in Christchurch and be supported by great training and shared expertise across the business.
This diverse role is all about exceptional customer care and will see you ensuring all breakdown and maintenance calls regarding out fleet of forklifts are logged quickly and accurately.
Based in Wigram in Christchurch, but assisting our service teams across the South Island, you'll be the first port of call for customer enquiries at Crown NZ, establishing a rapport, attending to their queries and providing them with an unparalleled service experience as you schedule their maintenance & repairs and ensure that our technicians out in the field are in the right place at the right time.
You will work across multiple platforms, managing both a shared inbox and phone system, responding to customer enquiries and completing daily run schedules for our Field Service Technicians.
As part of the Call Centre team, you will also assist in the other regions, for instance helping to cover leave.
You will work closely and collaboratively with our Service and operations teams around the regions.
This is a permanent role, Mondays to Fridays.
Responsibilities
Be the first port of call for customer enquiries at Crown NZ, establishing rapport and providing an exceptional service experience.
Schedule maintenance and repairs; log breakdowns and service requests accurately and promptly.
Manage multiple platforms (shared inbox and phone system), respond to inquiries, and complete daily run schedules for Field Service Technicians.
Coordinate across regions to support service teams and assist with covering leave when needed.
Collaborate with Service and Operations teams to ensure efficient field operations.
About you
Energetic, enthusiastic, with a strong customer-centric and solutions-focused attitude and outstanding communication skills.
Experience in service dispatching or a contact centre is preferred; familiarity with operating in a high-performing environment.
Strong organisational, planning, data entry, and attention-to-detail skills.
IT savvy with the ability to build and maintain strong relationships with internal and external stakeholders.
Collaborative mindset and a commitment to delivering an outstanding customer experience.
Automotive or mechanical industry background or knowledge is advantageous but not essential; willingness to learn and training will be provided.
What we can offer you
In return, we'll offer you a market-related salary plus benefits and excellent opportunities for ongoing training and development — not to mention a strong and collaborative team environment.
As Crown Lift Trucks New Zealand is part of the global Crown business, there are great opportunities for ongoing career development and progression.
Requirements
Please note, a full pre-employment medical, including a drug test, will be required and you must currently be legally entitled to live and work in New Zealand.
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Unlock Your Customer Call Potential: Insight & Career Growth Guide
Real-time Customer Call Jobs Trends in Christchurch, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Call in Christchurch, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2150 jobs in New Zealand and 122 jobs in Christchurch. This comprehensive analysis highlights market share and opportunities for professionals in Customer Call roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Crown Equipment is currently hiring and seeking a Customer Call Centre / Service Dispatcher Crown Christchurch to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Call Centre / Service Dispatcher Crown Christchurch Jobs Christchurch.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Crown Equipment adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Call Centre / Service Dispatcher Crown Christchurch Jobs New Zealand varies, but the pay scale is rated "Standard" in Christchurch. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Call Centre / Service Dispatcher Crown Christchurch typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Customer Call Centre / Service Dispatcher Crown Christchurch interview at Crown Equipment, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Crown Equipment's products or services and be prepared to discuss how you can contribute to their success.
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