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CS & Logistics Manager Job Opening In Auckland – Now Hiring JACOBS DOUWE EGBERTS


Job description

Supply Chain Auckland Full-time New Zealand

Job Description

We have an exciting full-time opportunity for a proactive and solutions-focused Customer Service (CS) & Logistics Manager to join our Supply Chain team.

This role will report directly to the Supply Chain Manager and will be responsible for leading both CS & Tech Support, and Logistics functions, developing high-performing teams, fostering a culture of accountability and continuous improvement.

This role also involves managing 3PL relationships, establishing procedures and processes to streamline operations and support the effective execution of plans.

Success in this role hinges on strong people leadership, a sharp focus on KPIs, and close collaboration with internal and external stakeholders.

Key responsibilities:

  • Lead the CS & Technical Support, and Logistics teams
  • Develop and implement processes and strategies specific to the team needs.

  • Manage 3PL relationships to ensure consistent service and alignment with business requirements
  • Review and track Warehouse & Distributioncosts, ensuring accurate financial accruals
  • Support technical back-office operations and driving cost-saving initiatives
  • Collaborate with internal stakeholders to identify issues, analyse root causes, and implement corrective actions
  • Drive the CS & Logistics functions through the Global roll out of Supply Chain Operating System (SCOS) engaging with the wider supply chain team functions to ensure it is fit for purpose.

Qualifications

We’re looking for someone who has the following skills and experience:

  • Minimum 10 years’ collective experience in Customer Service, Logistics, and Supply Chain Management.

  • Strong leadership skills with experience managing cross-functional teams and 3PL relationships
  • Deep understanding of Order to Cash and Warehouse & Distribution processes
  • Excellent analytical skills with the ability to interpret data and drive performance improvements
  • A continuous improvement mindset with a passion for operational excellence
  • Strong stakeholder engagement and communication skills
  • Experience supporting technical service departments and driving cost-saving initiatives
  • Familiarity with CRM and ERP systems, and logistics platforms (Salesforce & SAP or similar)

Additional Information

What’s in it for you?

  • Competitive salary and discretionary bonus opportunity
  • Enjoy half a day off on your birthday.

  • Parental Leave Subsidy Top Up (in accordance with company policy)
  • Medical Insurance for you and your family.

  • Income Protection and Life Insurance.

  • Summertime hours - 3pm finish on a Friday
  • Learning and development programs to support personal growth.

  • Quarterly free staff boxes including a range of our coffee and tea brands, and access to discounted staff purchases.

Company Description

JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands.

For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee.

We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Kiwi favourites such as Moccona, L’OR, Hummingbird, Bell Tea, Jed’s, Ti Ora and more.

In 2023, JDE Peet’s generated total sales of close to 15 billion NZD and employed a global workforce of more than 20,000 employees.

We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way.

#J-18808-Ljbffr

Required Skill Profession

Supply Chain, Logistics & Transportation


  • Job Details

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Unlock Your CS Logistics Potential: Insight & Career Growth Guide


Real-time CS Logistics Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for CS Logistics in Auckland, New Zealand, highlighting market share and opportunities for professionals in CS Logistics roles.

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Are You Looking for CS & Logistics Manager Job?

Great news! is currently hiring and seeking a CS & Logistics Manager to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at JACOBS DOUWE EGBERTS adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for CS & Logistics Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for CS & Logistics Manager?

Key qualifications for CS & Logistics Manager typically include Supply Chain, Logistics & Transportation and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for CS & Logistics Manager Job Success

JACOBS DOUWE EGBERTS interview tips for CS & Logistics Manager

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Before the Interview:

Research: Learn about the JACOBS DOUWE EGBERTS's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your CS & Logistics Manager interview at JACOBS DOUWE EGBERTS, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the JACOBS DOUWE EGBERTS's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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