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Urgent! Credit Solutions Specialist Contact Centre Position in Auckland - Hainesattract
Credit Solutions Specialist – Front-End Contact Centre
Location:
Auckland |
Type:
Full-time (40 hours, Monday -Thursday *******pm Friday 8-5pm)
Join a company that puts people first—our customers and our team.
At
Finance Now
, we're proud to be Kiwi-owned and operated, delivering financial solutions that help everyday New Zealanders get ahead—whether it's through personal loans, credit cards, vehicle finance, or business lending.
Our values-driven culture is built on teamwork, integrity, and genuine care.
We prioritise
employee wellbeing
,
career growth
, and a
positive work-life balance
, reflected in our high staff engagement and long average tenure across the business.
About the Role
We're looking for a
Credit Solutions Specialist
to join our
Front-End Contact Centre team
in Auckland.
This is a key customer-facing role where you'll be the first point of contact for
Finance Now customers
who may be experiencing financial difficulty.
You'll use empathy, great communication, and problem-solving skills to resolve arrears and guide customers toward practical solutions—while delivering
outstanding service
every step of the way.
What You'll Be Doing
Handling inbound and outbound calls to support customers in arrears
Providing tailored solutions that align with both customer needs and business requirements
Explaining financial information clearly and respectfully
Updating customer records and using internal systems accurately
Collaborating with internal teams to ensure seamless support for customers
What We're Looking For
Strong communication and listening skills
A calm, empathetic approach to tough conversations
Previous experience in a contact centre, financial services, or fast-paced customer service environment
A willingness to learn and grow within a supportive team
Confidence in using systems and managing time effectively
Hear From the Team
You'll play a crucial role in helping people through sensitive financial situations.
It's a chance to really grow your customer service and financial knowledge while making a meaningful impact.
– Credit Solutions Manager
What you can expect
A hands-on, practical onboarding experience with buddy support and team leader guidance
A culture that values trust, teamwork, and personal development
Ongoing training and internal growth opportunities—many of our team members have moved into leadership roles
Two hybrid work-from-home days each week
Annual wellbeing allowance and one paid volunteer day per year
Why Finance Now?
We're not just a finance company—we're a people company.
We celebrate success, support each other through challenges, and genuinely care about the customers we serve.
If you want to work in a place where your contribution matters and your development is supported, you'll feel right at home here.
Apply Now
If this sounds like your next career step, we'd love to hear from you.
Apply today— all applications will receive a response.
All applicants will be required to complete a Ministry of Justice Check, Credit Check, and Typing Test.
You must have New Zealand Residency, Citizenship, or a minimum 24-month Work Visa for this role.
Unfortunately, we are not able to sponsor visas for Credit Solutions Specialist roles.
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Unlock Your Credit Solutions Potential: Insight & Career Growth Guide
Real-time Credit Solutions Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Credit Solutions in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 577 jobs in New Zealand and 127 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Credit Solutions roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hainesattract is currently hiring and seeking a Credit Solutions Specialist Contact Centre to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Credit Solutions Specialist Contact Centre Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hainesattract adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Credit Solutions Specialist Contact Centre Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Credit Solutions Specialist Contact Centre typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Credit Solutions Specialist Contact Centre interview at Hainesattract, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hainesattract's products or services and be prepared to discuss how you can contribute to their success.
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