Urgent! Community Navigator Job Opening In Auckland – Now Hiring Countydurhamvolunteering
As a Community Navigator Volunteer with Citizens Advice County Durham, you will be a key part of our team, acting as the first point of contact for clients who seek help across a range of topics, including benefits, debt, housing, consumer issues, energy, family matters, and more.
Your role will be to listen to clients' needs, provide them with the right support, and ensure they are directed to the most appropriate resource—whether that's internal advisers, external services, or self-help resources.Client Interaction:• Clients contact us in a number of ways, you could be supporting clients in person, over the phone or by email.
• Engage with clients in a friendly and empathetic manner, gathering relevant information to understand their needs.
• Identify the nature of their issue and determine whether they need immediate advice, self-help resources, or referral to an internal adviser.
• Provide clients with accurate information on available services and guide them to appropriate resources.Assessment and Referral:• Assess whether a client would benefit from a referral to an internal adviser for specialist advice or whether their issue is best handled by another service.
• Ensure smooth transitions for clients, whether transferring them to another service or providing follow-up information.Self-help Resources:• Familiarise yourself with Citizens Advice self-help resources and ensure clients have access to relevant tools, guides, and information when applicable.Confidentiality & Data Protection:• Maintain confidentiality and ensure that client data is handled in compliance with GDPR regulations.Record Keeping:• Document interactions with clients, ensuring accurate and up-to-date records are maintained for follow-up or future reference.Continuous Learning & Development:• Attend regular training sessions and workshops to stay updated on various topics and service changes within Citizens Advice.
• Keep up-to-date with community services and relevant resources to best support clients.Skills & Qualities• Communication Skills: Strong verbal communication skills with the ability to explain complex information clearly and empathetically.
• Empathy and Active Listening: Ability to listen attentively, understand client concerns, and respond with compassion and professionalism.
• Problem Solving: Ability to assess client needs and direct them to appropriate services or resources.
• Organisational Skills: Ability to manage multiple tasks and navigate different systems efficiently.
• Teamwork: Work collaboratively with colleagues, advisers, and external agencies to ensure clients receive the best support possible.
• Digital Literacy: Comfortable with using computers, online resources, and communication tools (training will be provided).
When & Where?
Barnard Castle & Surrounding Areas.Training and Support Offered/ExpensesYour learning will include online modules through our national Citizens Advice learning platform, alongside hands-on observation and participation in our office activities.
Additionally, you will join various training events, both virtual and in-person.
One-on-one support will be available from our Learning team as needed, and as you advance, you will receive guidance from supervisors and encouragement from your colleagues.Expenses• Mileage expenses will be paid at the rate of 45p per mile (car) / 20p per mile (bicycle)• The cost of using public transport will be reimbursed on the production of valid receipt/ticket• make a real difference to people's lives• learn about a range of issues such as benefits, debt, employment and housing.
• build on valuable skills such as communication, listening and problem solving, and increase your employability• work with a range of different people, independently and in a team.
• have a positive impact in your community.Other InformationWe are committed to having a team that is representative of the community it serves at all levels of the organisation.
We therefore welcome applications from all backgrounds and all sections of the community.As a volunteer, you can be assured that we will take positive steps to ensure:Role descriptions and associated conditions relate to the particular role, define the qualifications, experience and other skills required in the post, and only include those factors which are necessary and justifiable on objective criteria for the satisfactory performance of the role.All volunteers are treated equally and fairly throughout their time with Citizens Advice County DurhamAll decisions are made in line with the organisation's equal opportunities policyRecognition of Quality Volunteer Experience
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Unlock Your Community Navigator Potential: Insight & Career Growth Guide
Real-time Community Navigator Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Community Navigator in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1183 jobs in New Zealand and 219 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Community Navigator roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Countydurhamvolunteering is currently hiring and seeking a Community Navigator to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Community Navigator Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Countydurhamvolunteering adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Community Navigator Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Community Navigator typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Community Navigator, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Community Navigator interview at Countydurhamvolunteering, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Countydurhamvolunteering's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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