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Urgent! Communications Agent (Front Office) Job Opening In Auckland – Now Hiring Pullman Hotels & Resorts

Communications Agent (Front Office)



Job description

Overview

Join us at Accor & Pullman Auckland, where hospitality is a work of heart.

Accor Group brings together more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.

Our service promise is Progress Together, Anytime, Anywhere.

At Pullman Auckland, we deliver pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.

This role is a Part Time Communications Agent, acting as the control centre for the guest experience and the main point of contact for all incoming inquiries.

Responsibilities

  • Coordinate all inbound phone calls within the hotel
  • Maintain excellent communication, multitask effectively, and remain calm under pressure
  • Provide a friendly phone manner as the main point of contact for inbound inquiries
  • Assist the wider front office team with reservations and group preparations; flexibility and willingness to pitch in are essential

Qualifications

  • Experience as a receptionist in a hotel environment
  • Eligible to work in New Zealand for at least 1 year
  • Passion for interacting with people and creating connections through a friendly, enthusiastic approach
  • Ability to create connections with guests via a well-mannered and enthusiastic approach
  • Computer literacy; experience with Opera Cloud & Resaweb is a bonus
  • Full NZ Driver's License (advantageous, not essential)
  • Ability to work a rotating roster across 7 days including weekends and public holidays

Benefits & Additional Information

  • Discounted hotel stays, food and beverage rates, and spa treatments worldwide with loyalty card
  • Daily staff meals provided
  • Ongoing reward and recognition incentives
  • Opportunities for further development and worldwide career progression within Accor

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

#J-18808-Ljbffr


Required Skill Profession

Communication & Pr



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