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Cluster Reservations Agent Job Opening In Auckland – Now Hiring TFE Hotels Group


Job description

Overview

The Reservations Agent turns guest intentions into confirmed bookings and helps deliver memorable experiences for travellers.

You thrive on driving other people’s excitement and connecting with people from all walks of life.

You’re curious, caring, and naturally able to ask the right questions to understand guests’ needs, making them feel at home before they arrive.

Our hotels are built on connection—with place, people, and technology—and you’ll contribute to that experience.

In this role, you’ll be based at Rendezvous Heritage Hotel Auckland and lend your expertise across multiple hotels, supporting our New Zealand Portfolio and reporting to our Cluster Reservations Manager.

If you wake up with a positive mindset and want to make a genuine difference on a vibrant, high‑performing team, this is your opportunity to reserve your new career path today!

Responsibilities

  • Drive guest excitement and convert inquiries into confirmed bookings.

  • Support multiple hotels across the New Zealand Portfolio.

  • Report to the Cluster Reservations Manager and collaborate with internal teams.

  • Engage external stakeholders (travel agents, event creatives, corporate planners) to ensure seamless planning and bookings.

  • Deliver warm, personalized guest interactions that foster repeat business.

About the Brand

Life at the company is about possibility, growth, and ownership across 70+ hotels and seven brands in eight countries.

We invite authentic, flexible, and talented people to help shape the future while supporting one another along the way.

#J-18808-Ljbffr

Required Skill Profession

Assistance


  • Job Details

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Unlock Your Cluster Reservations Potential: Insight & Career Growth Guide


Real-time Cluster Reservations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Cluster Reservations in Auckland, New Zealand, highlighting market share and opportunities for professionals in Cluster Reservations roles.

139 Jobs in New Zealand
139
43 Jobs in Auckland
43
Download Cluster Reservations Jobs Trends in Auckland and New Zealand

Are You Looking for Cluster Reservations Agent Job?

Great news! is currently hiring and seeking a Cluster Reservations Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TFE Hotels Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Cluster Reservations Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Cluster Reservations Agent?

Key qualifications for Cluster Reservations Agent typically include Assistance and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Cluster Reservations Agent?

To improve your chances of getting hired for Cluster Reservations Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Cluster Reservations Agent Job Success

TFE Hotels Group interview tips for Cluster Reservations Agent

Here are some tips to help you prepare for and ace your Cluster Reservations Agent job interview:

Before the Interview:

Research: Learn about the TFE Hotels Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Cluster Reservations Agent interview at TFE Hotels Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TFE Hotels Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Cluster Reservations Agent Positions

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